Manager Public Safety-BMC

We are a 716-bed independent academic medical center. We are the communitys major referral hospital and we provide a wide range of services including:

• Cancer care
• Critical care medicine
• Digestive disorder care
• Heart and vascular disease care
• Laboratory services
• Neurological disorders
• Obstetrics and gynecology care
• And care for many other injuries illnesses and conditions
• Ranked among highest performing hospitals nationally by U.S. News & World Report
• Among only 1% of hospitals to be recognized by Magnet 4 consecutive times
• Named a top 50 cardiovascular hospital by Watson Health

LOCATION:

• Baystate Medical Center
• Springfield MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality low-cost medical dental and vision insurance
• Generous PTO up to 25 days in the first year with scheduled earned increases
• Sign on bonus (Sign on Bonuses are paid to external hires only; not applicable for internal or company transfers unless otherwise specified. Former employees are eligible after 1 year post separation from Baystate Health)
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service.
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental physical and financial health.
• Pet home auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities included but limited to gym membership and equipment personal trainer massage and so much more!

Baystate Health western Massachusetts only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

Summary Description:

The Manager Public Safety is responsible for the daily management supervision and coordination of security and public safety operations across assigned hospital campuses and associated facilities within the health system. This position helps provide a safe and secure environment for patients visitors and staff through effective leadership policy implementation and collaboration with clinical administrative and law enforcement partners.

The Public Safety Manager oversees staffing training compliance and operational performance in alignment with the organizations mission regulatory standards and industry best practices.

Job Requirements:

1. Leadership & Operations Management

Manage and direct day-to-day operations of the Public Safety Department for assigned facilities including scheduling staffing and supervision of officers and supervisors.

Develop and implement campus-specific security post orders policies patrol routines and emergency response procedures.

Monitor and evaluate staff performance ensuring professional conduct accountability and adherence to department standards.

Coordinate with other hospital departments local law enforcement and external agencies to ensure effective communication and support during security-related events.

2. Safety Compliance & Policy Administration

Manage compliance with Joint Commission (TJC) Centers for Medicare & Medicaid Services (CMS) and Occupational Safety and Health Administration (OSHA) requirements related to security and the Physical Environment.

Participate in Environment of Care rounds security vulnerability assessments hospital safety and workplace violence committees.

Develop review and update security policies and procedures to align with system standards and best practices.

Manage compliance with access control identification visitor management and workplace violence prevention policies.

3. Incident Response & Investigation

Direct response and management of major security incidents emergencies and potential threats.

In coordination with the health system investigator oversee investigations into incidents such as theft workplace violence and policy violations; ensure accurate documentation and follow-up.

Maintain and analyze incident data and trends to identify vulnerabilities and recommend mitigation strategies.

4. Training & Development

Ensure ongoing professional development and training for all Public Safety personnel including de-escalation crisis intervention and emergency procedures.

Support certification programs such as IAHSS and internal leadership development initiatives.

Conduct or coordinate drills and tabletop exercises in collaboration with Emergency Management.

5. Technology & Program Support

In coordination with the Physical Security Coordinator oversee the use and maintenance of security technology systems including CCTV access control alarms and communications.

Collaborate with Facilities IT and vendors to enhance physical and electronic security measures.

Support system-level security projects and integration of new technologies.

6. Budget & Resource Management

Assist in developing and managing the departments operating budget including labor equipment and capital needs.

Monitor overtime equipment maintenance and vendor contracts to ensure effective and efficient operations.

Required Qualifications:

If employed at Baystate Medical Center: Massachusetts POST-Certified Police Officer meeting MPTC Training Council Requirements.

IAHSS Certified Healthcare Security Supervisor (CHSS) or Certified Healthcare Protection Administrator (CHPA) or ability to obtain within 6 months of hire.

Valid drivers license and acceptable driving record.

Basic Life Support (BLS) certification ( or ability to obtain within 6 months of hire).

CPI certification (or ability to obtain within 6 months of hire).

Skills/Competencies:

Strong leadership communication and interpersonal skills.

Ability to manage and motivate staff in a complex service-oriented environment.

Sound judgment and decision-making in emergency or high-pressure situations.

Strong analytical and problem-solving skills with attention to detail.

Ability to build effective relationships with multidisciplinary teams and external agencies.

Working Conditions

Work performed in both administrative and clinical settings.

Occasional exposure to stressful or hazardous situations.

May require travel between campuses and on-call availability for emergencies.

Working Conditions

Work performed in both administrative and clinical settings.

Occasional exposure to stressful or hazardous situations.

May require travel between campuses and on-call availability for emergencies.

Education:

Required: Bachelors Degree in criminal justice security management or related field

Required Experience:

Minimum of 57 years of progressive experience in security or law enforcement including at least 3 years in a supervisory or management role preferably in a healthcare environment.

Strong working knowledge of healthcare safety security and regulatory compliance standards.

Preferred Experience:

Experience with access control video management and incident reporting systems.

Familiarity with emergency preparedness risk management and workplace violence prevention programs.

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidates relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer