Inside Sales Project Coordinator

Systems LLC an affiliate of Chamberlain Group is a U.S.-based manufacturer of loading dock equipmentmarketed under the Poweramp DLM and McGuire brands. With manufacturing facilities in Germantown Wisconsin and Malvern Arkansas all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

A role within Systems Customer Experience and Technical Support group. Expected to successfully obtain missing information or details as required to ensure a thorough understanding of each purchase order and project build and maintain relationships with representatives specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote requests. Partner with sales engineering and accounting to follow up to close RFQs clarifications opportunities quotes and orders; track manage and communicate to coordinate the above.

Requires 3 year of construction contract processing or related experience and a minimum of a Associates degree.

Obtain missing information or details as required to ensure a thorough understanding of each purchase order and project.

Build and maintain relationships with representatives specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote request partner with sales engineering and accounting to follow up to close RFQs clarifications opportunities quotes and orders; track manage and communicate to coordinate the above.

Enter sales orders in ERP system; schedule print & verify dealer commissions as needed; ensure entered orders match quotes in the system; process expedites special orders cancellations order changes etc.; Send acknowledgment to customer; verify ship date with customer; Maintain and file customer signoffs for all assigned sales/purchase orders.

Coordinate with other ISPCs as required to enable smooth workflow.

Investigate and resolve customer issues (i.e. complaints field problems warranty claims etc.).

Maintain sales folders invoice copies hold for release orders or any other paperwork as needed

Disperse order information to appropriate internal and external personnel (sales staff operations customer etc.).

Understand the dynamics of each quoted order including but not limited to budget pricing competitive bid information representatives position job information etc. for the purpose of contributing to top line sales growth and bottom-line net income.

Provide pricing of standard product and quotations of parts and assemblies to representatives as per company policy; evaluate order pricing to identify potential negotiable points.

Initiate and coordinate adjustments to pricing and commissions via Credit/Rebills as needed

Assist with sample order requests from customers and working with operations to see that these are fulfilled.

Minimum Qualifications:

Education: Associates degree

Experience: 3 years of contract processing or related experience

Knowledge Skills and Abilities

• Proficient computer skills and ability to use MS Excel Word Email etc.
• Ability to quickly learn new systems such as ERP database applications etc.
• Strong ability to be detail oriented by analyzing data to check for errors inaccuracies and ensure orders are entered and maintained correctly

#INDCHP

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.