Change Specialist (12 Month Contract)

Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

The Change Specialist (12 Month Contract) will play a key role in supporting Holt Renfrews Purchase Experience Project a transformational initiative focused on reshaping how our customers complete their purchases both in-store and online. This includes enabling the rollout of new systems tools and processes that will modernize the purchase journey and deliver a seamless unified experience across all channels.

Specific responsibilities include (but are not limited to) the following:

• Support the planning and execution of change management activities for the Purchase Experience Project and other key enterprise initiatives:

• Assist in developing and implementing change management strategies and plans to drive adoption and minimize resistance

• Support change impact and readiness assessments to identify gaps and areas for targeted support

• Coordinate with the Learning and Development team on training curriculums materials and logistics prior to rollouts

• Support the delivery of in-person / virtual instructor-led training

• Develop and deliver communication materials such as a Case for Change key messaging FAQs etc. to support engagement

• Track and report on change management activities adoption metrics and feedback from business partners

• Provide coordination and logistical support for change-related activities and workshops

• Work under the direction of Manager Futures Change on ad-hoc requests

• Build and maintain strong relationships with store and corporate partners to ensure consistent understanding and adoption of new ways of working

• Contribute to the continuous improvement of change management tools templates and processes

The ideal candidate:

• Post-secondary degree in a related field or equivalent experience (e.g. Change Management Communications Business/Management Project Management)

• 23 years of post-university work experience in change management project coordination or communications

• Familiarity with change management principles methodologies and tools (e.g. Prosci ADKAR)

• Excellent organizational skills and attention to detail

• Strong written and verbal communication skills

• Ability to build relationships and work effectively in a collaborative environment

• Adaptable and comfortable working in a fast-paced evolving environment

• Proficient in Microsoft Office Suite

• French language proficiency is an asset but not a requirement

• Experience in retail or service-oriented environments is an asset

The measures of success:

• Contribution to successful delivery of project outcomes (e.g. adoption rates training effectiveness communication engagement)

• Timely and high-quality completion of assigned deliverables

• Feedback from project teams and business partners

• Demonstration of Holt Renfrew Brand Spirit:

• Passion Own it

• Excellence Elevate every moment

• Warmth Open to the world

• Unity One team. One Holts

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.