( USA ) tire and battery service advisor

Position Summary...

What youll do...

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures including conducting regular safety sweeps following proper forklift and hazardous material handling requirements complying with company steel standards and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized stocked zoned and merchandised according to company policies including proper handling of claims returns shrink and damages.

Presents and maintains merchandise presentation by stocking merchandise setting up cleaning and organizing product displays removing damaged goods signing and pricing merchandise appropriately and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.

Provides expert member service and recommendations by greeting members identifying member needs assisting with purchasing and service decisions and resolving concerns. Uses Sams Garage product knowledge and reference materials to recommend the safest and most suitable tire and battery products explain warranties and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Triages and prioritizes service workflow in TBC service bays by referring to Sams Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.

Demonstrates knowledge of safety and compliance protocols tire and battery industry guidelines service standards equipment operations TPMS (Tire Pressure Monitoring systems) product specifications seasonality Point-of-Sale systems phone and in-person selling techniques.

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales improve the service experience make real-time business decisions stay informed about products and training and encourage THE adoption of new tools among team members.

Serves as a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members.

Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely. Receives stores and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people including handling challenging or trying situations with professionalism and empathy. Operates hardware (for example cash registers) processes member purchases and assists in payments returns refunds and exchanges using appropriate procedures for different membership and payment types.

Complies with company policies procedures and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies data and resources; collaborating with managers co-workers customers and other business partners; identifying priorities deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change difficulties and feedback.

Respect the Individual :Embraces differences in people cultures ideas and experiences; creates a workplace where associates feel seen supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact energy and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping developing and mentoring others; recognizes others contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us.

Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Tire and Battery Center (TBC): Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provides correct information to Members on TBC goods and services. Provides TBC services and meets Member needs in a timely manner. Reports TBC complaints safety hazards and problems with products services and work areas. Uses TBC equipment and supplies in correct ways and completes required documentation.

Point-of-Sale: Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members. Assists Members with payment methods return policies and location of items when asked. Uses the cash register and completes Member sales in a timely manner. Reports complaints shrink issues and problems with products services and work areas.

At Sams Club we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet!

-Health benefits include medical vision and dental coverage
-Financial benefits include 401(k) stock purchase and company-paid life insurance
-Paid time off benefits include PTO parental leave family care leave bereavement jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see at

The hourly wage range for this position is $19.00 to $27.00*