NextGen Helpdesk Specialist

Job Description:

The NextGen Helpdesk Specialist serves as the first point of contact for technical support related to NextGen and other clinical technology tools. This role resolves user access workflow hardware and application issues; supports onboarding and system changes; and helps maintain reliable secure and user-centered technology services that enable high-quality culturally responsive care across Valle del Sol.

Job Qualifications:

Education

Required:

• High school diploma or equivalent

Preferred:

• Associates or bachelors degree in information technology health information technology computer systems or a related field.

Experience

Required:

• Two years of helpdesk desktop support application support or related IT experience.

Preferred:

• Experience supporting healthcare technology EHR platforms or clinical operations.
• Experience with NextGen or comparable electronic health record systems.

Licensure/Certification

Preferred:

• CompTIA A HDI Support Center Analyst or similar technical support certification.

Other Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to pass pre- and continued employment screenings successfully.

Benefits

• 401(k)
• 401(k) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Life Insurance
• Paid Disability Insurance
• Paid time off
• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process please contact us at

Required Experience:

IC