Specialist PrBR

Title:Specialist- PRBR

Department:GlobalBusiness Services

Location:Grand Rapids

Reports to:Sr. Director GBS Accounting

Job Summary:

We are currently looking to add to our team with an exciting opportunity as a Specialist inInvoicing Cash Application &Receivables Premium Payables Producer & Broker Commission Payables (PrBr) or DirectBill.This role reports to the Senior Directorforthe functional area in Accounting Global Business Services.TheInvoicing Cash Application & Receivables Premium Payables Producer & Broker Commission Payables (PrBr) or Direct BillSpecialistsupports theaccurateandtimelyexecution of processes within theAccountingGlobal Delivery Center(GDC). This role works closely with the Accounting GDC internal stakeholders and the Senior Director and Senior Manager of Invoicing Cash Application & Receivables Premium Payables Producer & Broker Commission Payables (PrBr) or Direct Billto ensure accuracy resolve issues andmaintainprocess consistency. This roleacts as ahands-on subject-matter expert supporting day-to-dayfunctional activities addressing escalations and contributing to continuous improvement initiatives.

Responsibilities:

• Strong understanding ofInvoicing Cash Application & Receivables Premium Payables Producer & Broker Commission Payables (PrBr) or Direct Billoperations ensuringaccurateandtimelycompletion of tasks related to carrier invoices and payments.

• Serve as the primary onshore escalation point forOperationsstaff and offshore delivery teams taking ownership of complex issues ensuringtimelyresolution and providing clear communication across all stakeholders.

• Drive process consistency and improvement by analyzing recurring issuescoordinating withoffshore leads sharing best practices and supporting training/documentation to reduce future escalations and strengthen overall service delivery.

• Assistin the development and enhancements of processesthrough streamlining tasks and improving efficiency.

• Develop andmaintainstrong relationships withAccounting GDC Operations Growth Accounting & Finance teamsaddressingescalationsinquiriesandresolvingdiscrepancies in a professional andtimelymanner.

• Stay up-to-dateand incompliance with industry regulations and best practices. Implementing andmaintainingaccountingpolicies procedures and controls to ensure compliance with regulatory requirements and company guidelines.

• Identifiespotential financial risks and raises these issues along with suggested solutions toleaders and Operational Excellence.

• Participate in special projects and initiatives as assigneddemonstratingflexibility and adaptability in a fast-paced environment.

• Demonstratesability to navigate problem solve andcompletecomplex processes.

• Works closely with offshore delivery teams to ensure high-quality and consistent processingthatmeetour SLAs performing regular quality audits.

• Support training documentation and knowledge sharing for both onshore and offshore teams.

• Participate in UAT (User Acceptance Testing) for systemenhancements or process changes.

Qualifications:

• Exceptional attention to detail and accuracy with the ability to analyze complex financial data.

• Shows initiative to complete work without the prompting of others.

• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

• Excellent communication and interpersonal skills with the ability to build andmaintainrelationships with agency partners carrierpartnersand internal stakeholders.

• Ability to work independently as well as collaboratively in a team-oriented environment.

• Solid problem-solving and decision-making abilities with a proactive approach toidentifyingand resolving issues.

Education/Experience:

• Bachelors degree in accounting finance ora relatedfield preferred.

• 3-5years of insurance accounting experience inInvoicing Cash Application & Receivables Premium Payables Producer & Broker Commission Payables (PrBr) or Direct Bill.

• DemonstratedproficiencyinApplied Epicagency management system.

• Proficient in using agency management system software and Microsoft office applications.

• Strongcross-functionalknowledgeacross all insurance accounting processes.

• Familiarity with process improvement tools or methodologies (i.e. Lean Six Sigma automation).