Technician / Warehouse Manager

Reports to: CEO GoGun LLC
Location: Winter Park FL preferred. Remote may be considered for candidates with their own fully equipped shop.
Compensation: $50000-$80000 depending on experience and capabilities
Employment Type: Full-time

Position Summary

GoGun is seeking a hands-on Technician / Warehouse Manager to support technical service repairs product development shop operations and content support across our product lines.

This is an ideal role for someone who is mechanically inclined highly resourceful organized and able to work independently in a fast-growing company. The right person is a fast learner strong communicator flexible and comfortable shifting between technical repair work warehouse operations prototyping and occasional content-production support.

A college degree is not required. If you have a degree certification military background trade training or other experience that adds value to this role please include it in your application.

Core Responsibilities

Service and Repair (45%)

• Diagnose service repair and test airguns crossbows and related products.
• Track incoming repairs document issues communicate status updates and ensure timely completion.
• Help customers troubleshoot product issues and determine whether repairs replacement parts or warranty support are needed.
• Maintain repair records and help improve internal repair workflows.

Content and Support (25%)

• Create or support instructional videos explaining product use setup service and repair.
• Help develop written manuals guides FAQs and troubleshooting resources.
• Support YouTube and/or TikTok production by building props and targets scouting locations ordering materials and coordinating with collaborators or influencers.
• Contribute ideas for content that improves customer trust and reduces support burden.

Logistics and Inventory (15%)

• Receive organize count and store products parts tools and supplies.
• Pick pack and prepare shipments.
• Coordinate shipments with carriers brokers and freight forwarders as needed.
• Order spare parts shop supplies and packaging materials.
• Monitor inventory levels and help prevent stockouts delays and fulfillment errors.

Product Development and Assembly (10%)

• Assist with product design prototyping testing and refinement.
• Build prototypes fixtures targets jigs and small production runs.
• Perform light assembly kitting and quality control.
• Work with manufacturers and vendors to help move products from idea to market.
• Help ensure vendors have accurate specifications feedback and deadlines.

Shop and Equipment Maintenance (5%)

• Keep the shop tools equipment and work areas organized safe and fully usable.
• Perform routine maintenance on tools and equipment including 3D printers and related shop systems.
• Maintain parts consumables and workstations in ready-to-use condition.

Qualifications

Required

• Strong mechanical aptitude and comfort using hand tools and shop equipment.
• Ability to diagnose problems learn technical systems quickly and work independently.
• Good written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through without close supervision.
• Comfort working in a fast-changing small-business environment.

Preferred

• Experience repairing airguns crossbows bicycles automotive components drones firearms archery equipment or other mechanical products.
• Experience in warehouse shipping inventory or fulfillment operations.
• Experience with 3D printing CAD prototyping or light fabrication.
• Experience making instructional content product demos or workshop videos.
• Familiarity with Shopify shipping software spreadsheets or basic inventory systems.

Success in This Role

A successful person in this role will:

• Complete repairs accurately and on time.
• Communicate clearly with customers and the team.
• Keep the shop organized and operational.
• Help improve products instructions and support materials.
• Take ownership of problems and solve them with minimal hand-holding.

Performance Evaluation

Performance will be evaluated based on:

• Timely completion and accurate tracking of repairs.
• Quality of communication with customers and internal team members.
• Accuracy and reliability in shipping receiving and inventory handling.
• Contribution to product development testing and process improvement.
• Creation of useful service content and support materials.
• Overall initiative dependability and problem-solving ability.

Physical / Work Requirements

• Ability to lift and move boxes parts and equipment as needed.
• Ability to stand bend and work with tools for extended periods.
• Ability to work safely in a shop and warehouse environment.
• For remote candidates: must have an appropriate workspace tools and ability to receive and process products safely and reliably.

Benefits / Perks

• Free crossbows airguns and slingshots.
• Opportunity to appear in YouTube videos with 250000 views if desired.
• Opportunity to work closely with product development and help shape new releases.
• Flexible high-ownership environment with room to grow as the company grows.