Legal & Insurance Case Co-ordinator

At Connexus we place great value on our customers experiences and are committed to continually improving the services we offer. We celebrate our successes and just as importantly learn from times when things dont go as planned using feedback to make positive changes.

We are seeking a proactive Legal and Insurance Case Co-Ordinator to join our Governance and Risk this pivotal role you will manage legal disrepair and insurance cases acting as the main point of contact for related queries and working closely with our external advisors throughout the duration of each case. You will adopt a collaborative approach partnering with colleagues across various teams - particularly repairs and assets - to resolve cases efficiently. Your responsibilities will include maintaining accurate up-to-date case data analysing trends and providing insightful feedback to drive service improvements. While working with external advisors is a key part of this role where we are looking to make a difference is in our internal management of cases. Were looking for someone who doesnt just send an email but proactively reaches out to colleagues ensuring that the necessary remedial actions are taken and lessons learned to avoid this occurring in the future.

To excel in this role you should possess outstanding communication and time management skills a keen eye for detail a composed and thoughtful approach as well as a genuine enthusiasm for problem solving. Were looking for someone who is able to work with a variety of different audiences and build strong working relationships.

This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required.

Shortlisting date:07 May 2026

Interview date: 12 and 13 May 2026

About Connexus

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire providing good quality affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods sustainable rural communities and provide services that support our customers to build a life in their home. The work our teams do is varied and no two days are the same.

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic here to support colleagues at every step of the way with training and development opportunitieshelping youmakethe most of your you want to work with like-minded people and would like to make a difference to the lives of our customers Connexus could be the right fit for you.

Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce this is because we really understand the importance of different voices experiences perspectives and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.

Connexus is a community focused rural housing group with over 10500 homes across Shropshire and Herefordshire.

Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.

Our clear focus is excellent service delivery.