Marina Front Desk Agent

The Marina Concierge/Front Desk Agent at The Resort at Longboat Key Club provides exceptional guest service by managing front desk operations and assisting marina guests with their needs. This role requires a professional and friendly demeanor excellent communication skills and the ability to multitask in a fast-paced environment. The ideal candidate will be the first point of contact for guests ensuring a welcoming and seamless experience throughout their stay.

Responsibilities

• Greet and welcome marina guests and resort visitors with a warm and professional attitude.
• Manage check-in and check-out procedures efficiently and accurately.
• Provide information about the resort & club marina services local attractions and amenities
• Coordinate reservations and maintain accurate records of marina slip assignments.
• Respond to guest inquiries and resolve complaints promptly and courteously.
• Assist with administrative tasks such as phone handling data entry and billing
• Maintain a clean organized and attractive front desk and lobby area.
• Collaborate with other resort departments to ensure excellent guest service and operational efficiency.

Requirements

• Previous experience in front desk concierge or customer service role preferred.
• Previous experience in a Marina setting preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and remain composed in a busy environment.
• Proficient with basic computer applications and reservation systems.
• Flexible availability including weekends and holidays.
• Professional appearance and a guest-focused attitude.
• Must be at least 18 years of age.

Benefits

• Competitive hourly wage of $16.00 - $17.00 paid by-weekly.
• Part-time schedule offering work-life balance.
• Opportunities for professional development within the resort community.
• Employee discounts and access to resort amenities.
• Supportive and friendly work environment.

About the Company

The Resort at Longboat Key Club is a premier luxury resort located in Longboat Key FL offering world-class accommodations dining and recreational experiences. Known for its exceptional service and stunning waterfront setting the resort is a sought-after destination for travelers seeking relaxation and adventure alike. Join our team and become part of a community dedicated to delivering memorable experiences to each guest.