University Transportation System Manager

Brandeis University Waltham MA
Full-Time On-Site
Salary Range: $79600 $87200

Keep a Campus Movingand Make a Daily Impact

Brandeis University is seeking a dynamic hands-on University Transportation System Manager to lead a vital service that keeps our community connected safe and moving.

This is not a desk-only role. You will be out in the fieldriding buses engaging with students analyzing real-time data and ensuring our transportation system runs smoothly across campus downtown Waltham and the Boston/Cambridge area.

If you enjoy solving complex operational challenges improving systems through data and creating a high-quality experience for a diverse communitythis role offers a unique opportunity to make a visible meaningful impact every day.

Why This Role Matters

Transportation at Brandeis is more than logisticsit is essential to student life access and safety. Our students rely on consistent dependable service regardless of weather traffic or time of day. Your work will directly shape that experience.

What You Will Do

• General Services 50%

The Transportation system manager is the university communitys primary contact for the majority of transportation services and programs. Ensures third party vendor is meeting contractual obligations of quality and safety of service maintenance of vehicles quality of drivers collaboration with the third-party vendor reviews and revises transportation schedules to ensure optimal efficiency in terms of both costs and carbon emissions. Conducts quality inspections assesses training needs and schedules for appropriate action. Provide and monitor ridership data and develop regular reporting and recommendations. Generates expense projections on transit service programs. Develop and implement a quality assurance program for transportation services quality of ridership expectations. Oversee transportation budget and monitoring all expenses to ensure the service stays within funding limitations.

• Communication and Program Development 30%

Compose and distribute individual and campus-wide communications about transportation services including website email social media printed media phone information and presentations to groups. Responds and monitors transportation inquiries via email telephone social media etc. Maintains the transportation website and ensures that the mobile application provided by the third-party vendor is up to date and in an effort for continuous service improvements develops and deploys surveys on the quality and consistency of services. Works to develop recommend advocate and promote alternative means of transportation for students faculty and staff including but not limited to public transportation university transportation services carpooling and rideshare matching biking and walking and off-site parking. Investigates and develops a program that may include distributing to departments and students Charlie Cards mTickets Commuter rail MBTA subsidies etc.

• Management of Student Staff20%

Leads directs coordinates and monitors Student staff and interns. Student staff will be recruited to two programs within transportation services. Conduct student recruitment and coordinate staffing assignments to ensure shifts are staffed appropriately for Brandeis direct services. Assesses training needs and facilitates ongoing training to ensure maximum effectiveness and safety. Orients staff to department and university policies and procedures. Train new employees in all aspects of their work and provide ongoing and continuous feedback. Provide input on staff performance. Examples of services student staff will provide are quality assurance riders who rate the quality of the service from the rider experience against a specific criterion set by the university. The other direct service is drivers providing accessibility transportation services to the campus.

Who You Are

You are a proactive problem-solver who thrives in a fast-paced service-oriented environment. You balance data-driven decision making with strong interpersonal skills and are comfortable navigating both strategy and day-to-day operations.

You bring:

• A strong customer service mindset

• The ability to think on your feet and adapt quickly

• Confidence working with data to inform decisions

• A collaborative student-centered approach

• Clear effective communication skills

What You Bring

• Two years of college-level coursework (or equivalent experience) in a relevant field

• Five years of transportation-related experience

• Experience coordinating operations or supporting administrative functions

• Familiarity with transportation systems logistics or mobility programs

• Comfort with data analysis and reporting

• Experience with social media or digital communications

• Valid drivers license

Bonus: Experience in higher education or campus transportation

Why Brandeis

At Brandeis you will join a mission-driven community committed to excellence inclusion and innovation. This role offers the chance to:

• Make a visible impact on the daily student experience

• Lead a critical campus service

• Work in a collaborative values-driven environment

• Bring forward ideas and see them implemented

Ready to Make a Difference

If you are energized by operations people and problem-solvingand want to play a key role in shaping how a university movesthis is your opportunity.

Pay Range Disclosure

The Universitys pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience and education/training internal peer equity and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race color ancestry religious creed gender identity and expression national or ethnic origin sex sexual orientation pregnancy age genetic information disability caste military or veteran status or any other category protected by law (also known as membership in a protected class).