Guideshop Manager

Chicago Lincoln ParkFull-Time In-Person (TuesdaySaturday)
We offer a competitive compensation package that includes a base salary a performance-based bonus comprehensive benefits and equity participation aligned with the roles scope and impact.

Monica Andy is a modern omnichannel brand specializing in baby and childrens clothing and accessories. Were passionate about creating a warm high-touch customer experience and building meaningful community through our Guideshops. As we continue to grow were seeking a people-first results-driven Guideshop Manager to lead our Chicago Lincoln Park location.

This role is ideal for a hands-on leader who thrives on the sales floor loves developing teams and brings equal parts operational rigor and heart to their work.

About the Role

The Guideshop Manager is the on-site leader for the Chicago Lincoln Park Guideshop responsible for sales performance team leadership operational excellence and delivering a best-in-class customer experience.

In addition to primary responsibility for Lincoln Park this role will provide operational support for the Prentice pop-up location and collaborate with the Director of Channel Sales in supporting the UWS (NY) Guideshop as business needs evolve.

The Guideshop Manager partners cross-functionally with Brand Experience Customer Experience Merchandising Marketing and People teams to ensure the Guideshop delivers a consistent elevated brand experience.

Monica Andy Core Values: Self-awareness Empathy Intellectual honesty Positive energy JudgmentWhat Youll Do

Guideshop Leadership & Team Development

• Lead coach and develop the Guideshop Stork team fostering a welcoming accountable and high-performing culture.
• Conduct regular 1:1s and provide ongoing feedback training and performance support.
• Manage staffing scheduling workflow and productivity.
• Handle personnel matters and administrative tasks in partnership with the Director of Channel Sales and Chief People Officer.
• Educate and enforce brand standards policies dress code and etiquette.

Sales Performance & Business Management

• Own daily weekly and monthly Guideshop performance including revenue conversion and AOV goals.
• Analyze sales results and identify trends opportunities and areas for improvement.
• Recommend and implement best practices to improve sales operations and customer engagement.
• Conduct concierge appointments with customers and new registrants to deliver high-touch experiences.

Customer Experience & Brand Ambassadorship

• Deliver a world-class warm and inclusive customer experience aligned with Monica Andys brand pillars.
• Coach the team on best-in-class service and selling behaviors.
• Educate customers on products culture and community to drive foot traffic and loyalty.
• Communicate effectively with customers across in-store email chat phone and social channels as needed.
• Support the Customer Experience team during periods of high volume including Saturdays.

Operations Inventory & Merchandising

• Oversee day-to-day Guideshop operations and ensure consistent store readiness.
• Order supplies process returns and custom sales and manage weekly inventory counts.
• Partner with Merchandising to execute sales-driven merchandising and store layout plans.
• Ensure safety protocols security procedures and staffing coverage are followed at all times.

Events Classes & Brand Experience Collaboration

• Partner closely with the Head of Brand Experience who owns planning and strategy for classes and events.
• Support in-store execution including setup support and day-of coordination.
• Ensure the Stork team is prepared to promote upcoming classes and events.
• Oversee in-store logistics including check-in support waivers payments and customer flow.
• Maintain in-store calendars and approved marketing materials.
• Share customer feedback and attendance insights to inform future programming.

Communication & Cross-Functional Partnership

• Communicate company updates and initiatives clearly to the Guideshop team.
• Send daily team notes and biweekly updates covering schedules promotions launches and events.
• Partner cross-functionally to ensure alignment across Sales Brand Experience CX Merchandising Marketing and People.

Qualifications

• 5 years of retail leadership experience preferably in apparel specialty retail or hospitality-driven environments.
• Experience managing flagship high-volume or multi-location retail environments strongly preferred.
• Proven experience managing and developing high-performing store teams.
• Strong track record of driving sales results including conversion and average order value.
• Experience with store operations scheduling inventory management and merchandising execution.
• Demonstrated ability to deliver a premium client-first customer experience.
• Comfortable operating in a fast-paced hands-on environment where leaders work alongside their teams.
• Excellent communication skills across in-person digital and cross-functional settings.
• Experience partnering with cross-functional stakeholders including Marketing Merchandising and Customer Experience.
• Highly organized with strong attention to detail and follow-through.
• Passion for community-building events and experiential retail environments.
• Alignment with Monica Andys mission product and customer base.

Schedule & Physical Requirements

Schedule: TuesdaySaturday in person at the Chicago Lincoln Park Guideshop

Physical Requirements:Ability to stand for extended periods; lift and carry up to 25 pounds; climb ladders; and perform bending and squatting as part of daily operations.

Benefits & Perks

• Comprehensive Medical Dental Vision Plans
• FSAs HSAs
• Life Disability Benefits
• Optum Live and Work Well Services
• 401(k) Savings Plan
• Unlimited Vacation
• Paid Sick Leave
• Generous Parental Leave
• Employee Discounts
• Wellbeing Resources on MarketPlace Perks at Work
• Commuter Benefits Program
• Adoption Assistance Program
• Training and Development
• Generous Paid Company Holidays

Monica Andy is an equal opportunity employer that makes merit-based employment decisions. Monica Andy policy prohibits unlawful discrimination based on race color religious creed sex gender identity marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) sexual orientation pregnancy or any other consideration made unlawful by federal state or local laws. It also prohibits discrimination based on the perception that anyone has those characteristics or is associated with someone who has or is perceived as having them. All such discrimination is unlawful.