Retail Event Supervisor – Stadium Operations (FIFA World Cup 2026)

About the role

Elevate is hiring Retail Supervisors to support in-stadium retail execution for FIFA World Cup 2026. This role focuses on assisting Retail Event Managers in delivering a seamless fan experience across multiple retail locations within stadium and arena environments.

Supervisors play a hands-on role in day-to-day operations: supporting staff maintaining standards and ensuring retail plans are executed effectively under live-event conditions.

Locations

We are hiring Supervisor roles to support FIFA World Cup 2026 operations. Each role is assigned to one host city: Toronto Vancouver.

What youll be responsible for

Retail planning and coordination

• Support Managers during pre-event planning activities
• Assist with the implementation of retail layouts merchandising plans and staffing plans
• Help coordinate daily operational readiness including setup and team communication
• Relay updates and directions from Managers to front-line staff

Inventory and merchandising

• Assist with inventory distribution restocking and organization across retail locations
• Monitor stock levels and communicate replenishment needs to Managers
• Execute visual merchandising standards as directed
• Support stockroom operations and product flow

Event execution

• Supervise retail associates during event days to ensure smooth operations
• Support POS setup transaction accuracy and basic troubleshooting
• Address routine operational or customer service issues on the floor
• Escalate more complex issues to Managers promptly
• Maintain a strong fan-focused service environment

Team support

• Provide day-to-day guidance to retail associates and temporary staff
• Help manage breaks rotations and shift coverage
• Reinforce training policies and service expectations
• Support a positive team-oriented work environment

Post-event responsibilities

• Assist with inventory counts reconciliation and product handling
• Support pack-out transfers and load-out activities
• Share observations and feedback with Managers to improve operations
  

What were looking for

• 13 years of experience in retail hospitality and high-volume event environments
• Previous experience as a supervisor team lead or senior associate preferred
• Comfortable working in a structured event environment
• Comfortable working long hours in high-energy stadium environments
• Willingness to travel as required
• Authorized to work in the United States or Canada (based on location)
• Must be 18 years or older
• Reliable energetic and customer-focused
• Comfortable working in fast-paced crowded environments
• Ability to lift up to 50 lbs
• Availability for nights weekends and holidays
• Candidates must reside in or near the event location or have reliable transportation and lodging
• Bilingual candidates strongly encouraged for fan-facing roles
• Must have prior retail experience

Required Experience

• Experience supporting retail operations in high-volume environments
• Ability to supervise staff and maintain service standards during busy shifts
• Experience with POS systems and basic transaction handling
• Familiarity with restocking and merchandising execution
• Strong communication skills and ability to follow directions in live event settings

Work requirements

• On-site role supporting FIFA World Cup stadium retail operations
• Travel required for training and event support including overnight stays as needed
• Full availability required during the tournament period

Employment details

• This role is employed directly by Elevate not by the client venue or FIFA
• Employment with Elevate is at-will subject to applicable law
• This is a project-based role tied to the FIFA World Cup 2026 schedule and operational needs

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.