Director IT Operations

Be part of what makes us different.

Youll be responsible for leading the IT team in managing the daily operations and delivering reliable secure and high-performing technology infrastructure cybersecurity programs and support services across all retail locations distribution centres and corporate offices. This role acts as the primary accountability for IT operations including: infrastructure stability cybersecurity service delivery and vendor performance ensuring technology enables smooth business operations and a strong customer and employee experience. Here are some of the other ways youll help us stand out:

• Oversee the stability performance and availability of enterprise network and infrastructure across all locations.
• Ensure all systems supporting retail distribution centre and corporate operations (including: POS inventory and in-store technologies) are supported maintained and operating effectively.
• Drive the alignment and integration of technology infrastructure systems and standards across the organization serving as the primary IT point of contact for enterprise-level integration initiative.
• Lead capacity planning lifecycle management and infrastructure documentation practices.
• Maintain and enforce cybersecurity and network security standards including PCI-DSS compliance and privacy requirements.
• Oversee vulnerability management patching and remediation activities.
• Lead incident response and business continuity planning in collaboration with key stakeholders.
• Define and enforce IT service delivery standards including escalation and support processes across all environments.
• Oversee IT support services to ensure timely and effective resolution of issues across stores distribution centres and corporate teams.
• Drive continuous improvement in incident problem and change management practices.
• Manage vendor and managed service provider relationships including contract performance and service delivery.
• Oversee operating and capital budgets identifying opportunities for efficiency and cost optimization.
• Support the rollout and ongoing reliability of in-store technologies ensuring minimal operational disruption.
• Contribute to overall operational success by taking on additional responsibilities as required.

Qualifications :

What you bring to the table.

We provide the opportunity and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Typically requires post-secondary education in Computer Science Engineering or a related field combined with 15 years of experience in IT operations infrastructure and technology services including 5 years in a senior leadership role or an equivalent combination of education and experience.
• Experience in retail or multi-entity environments considered a strong asset.
• Strong expertise in network infrastructure IT operations and cybersecurity including PCI-DSS and risk management.
• Proven experience developing and executing technology strategies and roadmaps.
• Strong knowledge of cloud architecture and experience leading cloud migrations initiatives.
• Strong expertise in IT service management including: incident problem and continuous improvement practices.
• Strong vendor management and contract oversight experience in distributed environments.
• Excellent communication skills with the ability to translate technical concepts for executive and non-technical audiences.
• Proven ability to lead develop and inspire high-performing IT teams in fast-paced environments.
• Comfortable working in an environment that includes extended periods of sitting repetitive tasks frequent computer use and open-office noise with flexibility to work evenings weekends and holidays as required and ability to travel between stores and regions with reliable transportation.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy we believe in supporting our Team Members throughout their careers. Whether its at our Home Office or our stores were proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare dental care disability coverage life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.
• This role is eligible to participate in the Farm Boy incentive program.
• The expected compensation is CAD 100000 - CAD 130000 - yearly.

Additional Information :

Grow a career with us.

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career youre craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds identities and experiences to applyincluding those with non-traditional career paths.

We strive to create an environment where everyone feels valued respected and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work :

No

Employment Type :

Full-time