Administration Officer

Administration Officer

Based: Office based Memorial House Coalville Leicestershire

Hours: 35 hours per week working Monday to Friday 8am to 4pm with one hour for lunch each day

Salary:24891 - 27657 per annum (RFJ 4)

The role

Were looking for a highly organised and customer-focused Administration Officer to support our Property Services directorate at emh homes. This role is key to ensuring the smooth delivery of planned and reactive works providing high-quality administrative support and helping us deliver an efficient right-first-time service to our customers.

Youll manage a variety of administrative tasks including invoice processing raising works orders maintaining asset and document management systems and keeping accurate records in line with policy and compliance requirements. Youll work closely with internal teams contractors and consultants supporting meetings updating databases and ensuring key documentation such as risk assessments surveys and certificates are properly recorded.

A strong focus on customer service is essential. Youll liaise with tenants leaseholders and colleagues on a daily basis contribute to resident engagement activities and help drive continuous improvement and value for money across the service. Youll also support service performance by meeting KPIs identifying issues early and promoting safe inclusive and effective ways of working.

This is a great opportunity for someone who is organised proactive and committed to delivering excellent service within a busy property environment.

The ideal candidate

The ideal candidate will be a wellorganised and methodical administrator with strong IT and digital skills educated to at least GCSE level (or equivalent) in Maths and English. They will have experience using IT database systems and be confident working with MS Office applications particularly Word Excel PowerPoint and Outlook with the ability to manage data accurately and efficiently. Customer-focused by nature they will consistently demonstrate excellent service standards work effectively to defined processes and manage their workload with strong time management skills.

Please see the attached job description and person specification for further details on the role and the essential and desirable skills experience and qualifications.

Our Values

Our Values are important to us at emh and were looking for a manager who can live our values and help embed them into the services we deliver. Our values are: Integrity Diversity Openness Accountability Clarity and Excellence.

For an informal conversation about this role please contact Lee Birchnall (Repairs Performance and Customer Experience Manager) on email address - or please email The People Team

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4 detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Closing Date: Thursday 30th April 2026 at 23.59.

Interviews: Wednesday 6th May 2026.

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received so recommend early application.

We ask all candidates to evidencetheir right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

emh homes is part of emh one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feelsafe and supported.

We do this by:

• Listening to your ideas and viewsabout how you want our services to be delivered. No-one understands what matters mostthan you. Ourresident groupslet you have a say in how we manage your home and allows us to continually improve our services.
  
• Backingup our housing witha range ofsupport servicesand sheltered housingfor residents who need help to live securely and independently.