Advanced Customer Service Technician

The Advanced Customer Service Technician will operate within our customers facilities performing the maintenance function per the Intelligrated contract. The Advanced Customer Service Technician is critical to the smooth operation of our customers distribution centers and will be required to perform troubleshooting repair and preventive maintenance of our customers various material handling systems. The Advanced Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Advanced Customer Service Technician will represent Intelligrated on site and will also need to follow our customers guidelines for general work practices outlined on site.

Responsibilities:

• Completes work orders records logs and other written or computer-based documents according to established procedures
• Diagnose problems using technical drawings (e.g. blueprints schematics) and diagnostic tools (e.g. multi-meters laptop)
• Follow appropriate LOTO safety procedures and use of PPE while maintaining equipment and ensure a safe work environment by eliminating potential equipment safety hazards
• Assists other Technicians in troubleshooting repairing and maintenance of the distribution centers material handling equipment conveyor system
• Operates material handling equipment battery equipment moving machinery and other powered equipment as needed
• Performs preventive maintenance and repairs on equipment according to safety and quality procedures experienced with Control Panels PLCs and VFDs
• Can assist in the development of specific technical and training documentation
• Provides resolutions to mechanical technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success
• Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems maintenance shop area and part cage as appropriate
• Maintains inventory of company supplied tools and PPE
• Completes appropriate paperwork in a timely manner
• Adheres to all department and company standards operating procedures and safety requirements while contributing to improvement
• Able to diagnose and repair equipment with little assistance
• Has strong understanding of machine controls
• Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change
• Perform other duties as requested directed or assigned from time to time
• Ability to work at heights using fall protection PPE
• Occasionally address any incidental electrical issues.
• Flexibility in covering multiple shifts and holiday hours as
• Willing to work overtime as
• Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.

Given that we provide 24/7 service to our client it is a term of your employment that you be available to work different shifts including days afternoons nights and weekends. Initially you will be assigned to work the day/afternoon/nights/weekend shift but shift assignments may change from time to time without advance notice depending on staffing and operational requirements

You must have:

• High school diploma or equivalent required
• 4 years of mechanical troubleshooting and repair experience
• 4 years of electrical troubleshooting and repair experience
• 4 years of experience using MS Office (Word Excel PowerPoint and Outlook)

Physical Job Requirements:

• The ability to lift 25 pounds individually and 50 pounds as a two-person team
• The ability to carry required tools and tool bag (10-15lbs) regularly for extended periods and distances.
• The ability to spend long periods of time standing and / or walking on concrete and other surfaces.
• The ability to work above your head for extended period of time while standing laying or seated (e.g. 30 mins). The ability to lift weights listed above your head.
• The ability to move safely in confined spaces which may require crawling on hands and knees.
• The ability to safely climb / descend ladders and stairs frequently.
• The ability to work on a ladder for extended periods of time.
• The ability to wear personal protective gear correctly to include but not limited to; safety shoes hard hat safety glasses / goggles / face shield hearing protection safety harness chemical and/or cut resistant gloves.

The job requires physical activities such as climbing balancing stooping kneeling crouching crawling reaching standing walking pushing pulling lifting dexterity grasping feeling talking hearing and repetitive motions.

The annual base salary range for this position is $83200- $95000 in Mississauga ON. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

This position is for a current vacancy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status. Learn more about inclusion and diversity :click here