Commercial Door Service Technician

SUMMARY

The Commercial Door Service Technician is responsible for independently performing advanced preventative and corrective maintenance diagnostics repairs and installations on Automatic Door Openers Swing and Slide glass and aluminum doors revolving doors glazing and building entry door systems.

In addition to hands-on technical work the Service Technician provides technical leadership supports complex troubleshooting mentors junior technicians and acts as a key resource for quality safety and client satisfaction on assigned contracts.

KEY DUTIES & RESPONSIBILITIES

• Performs advanced inspection preventative maintenance diagnostics and repairs on Automatic Door Openers Swing and Slide glass and aluminum doors revolving doors glazing building entry doors and associated mechanical and electrical systems.
• Leads troubleshooting and resolution of complex or high-risk door system failures including emergency and escalated service calls.
• Installs repairs and replaces advanced door systems operators controls and specialized hardware in accordance with manufacturer specifications.
• Reviews work orders and service requests to determine appropriate scope materials repair strategies and technical solutions.
• Ensures all work meets quality standards contract requirements safety regulations and BGIS policies and procedures.
• Completes detailed service documentation identifies deficiencies and recommends long-term corrective actions or capital upgrade opportunities.
• Acts as a technical escalation point for junior and intermediate technicians providing hands-on coaching guidance and informal mentoring.
• Supports onboarding and training of new technicians and contributes technical input to estimates scopes of work and service planning.
• Demonstrates and promotes a strong environmental health and safety mindset by identifying hazards and proactively implementing corrective actions.

Work Requirements

• Must be able to work shifts be on-call and be available to respond to emergencies.
• Must be willing to wear personal protective equipment.

KNOWLEDGE & SKILLS

• Minimum Education: High school diploma required; formal trades training or certification strongly preferred.
• Experience: Minimum 5 years of hands-on experience in commercial door maintenance repair and installation including complex mechanical and electrical systems.
• Demonstrated ability to independently execute work in accordance with established processes practices and manufacturer specifications.
• Advanced ability to maintain troubleshoot and repair mechanical electrical and automated door systems operators controls and related hardware.
• Proven advanced troubleshooting and problem-resolution skills particularly for complex or escalated commercial door issues.
• Strong environmental health and safety mindset with a demonstrated ability to identify hazards and perform work safely and compliantly.
• Strong client-service orientation with the ability to manage urgent high-impact service situations professionally.

Effective communication skills for technical explanation documentation coordination with clients and support of junior technicians.

Licenses and/or Professional Accreditation

• Valid Drivers license clean drivers abstract and clean criminal background check required.

This is a regular full-time position with an hourly pay range of $23.45 - $29.31 per hour. The starting salary will be based on the successful candidates competencies including but not limited to experience education professional designations and performance related to this role.