Dispatcher

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hr evenings

Summary

Responsible for receiving and responding to security-related calls dispatching security personnel coordinating emergency responses and maintaining accurate records of security incidents.

Does this position require Patient Care No

Essential Functions
-Receive and respond to emergency calls alarms and requests for security assistance.
-Gather and assess critical information about the nature and location of incidents or emergencies.
-Prioritize and triage calls to determine appropriate response levels and allocate resources accordingly.
-Provide clear and concise instructions to security personnel and other emergency responders.
-Dispatch security personnel to respond to security incidents emergencies and service requests.
-Coordinate communication and facilitate collaboration between security personnel medical staff and external emergency services.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Licenses and Credentials

Experience
Experience in security operations or emergency dispatch preferably in a healthcare or similar setting. 1-2 years preferred

Knowledge Skills and Abilities
- Strong communication and interpersonal skills to effectively interact with individuals at all levels including patients visitors and staff.
- Proficiency in using computer-aided dispatch (CAD) systems telecommunication devices and other security-related software.
- Ability to multitask prioritize and make sound judgments in high-pressure situations.
- Excellent problem-solving and decision-making abilities to assess and respond to emergencies.
- Detail-oriented mindset with the ability to accurately document and maintain records.
- Flexibility to work various shifts including nights weekends and holidays as required.

Onsite

66 Blossom Street

40

Regular

Evening (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework