Partner Support Specialist

Building at Check

At Check we make paying people simple. In doing that were not just building our own business were building payroll businesses together with every one of our partners. As the inventors of embedded payroll were redefining how people get paid and making it easier for payroll businesses to launch grow and thrive. Check out the full story Tune in.

Check is far more than just API infrastructure. Were a springboard for building and scaling payroll businesses.

Our Team

Payroll is broken. Come fix it alongside a team thats as passionate as you are!At Check youll use creative problem-solving critical thinking and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.

Join us if youre ready to roll up your sleeves and redefine payroll. Lets simplify the complex make a real impact and create a better future for businesses of every size.

The Support team keeps payroll running smoothly for thousands of businesses and millions of workers by supporting the platforms that build payroll products on top of Checks infrastructure. When questions arise or something doesnt behave as expected our team investigates what happened explains it clearly and drives toward a solution.

This role sits at the intersection of payroll expertise and technical product knowledge and the work is fast-moving and highly investigative. A typical day involves deconstructing complex payroll scenarios digging into root cause analysis partnering with internal teams to identify solutions and communicating with partners whose experience with payroll may range from seasoned professional to just getting started. Youll develop deep expertise in Checks platform and the broader payroll ecosystem while building trusted long-term relationships with the partner teams you support.

Support also sits at the center of the company. The team works closely with Engineering Product Tax and Risk to troubleshoot issues surface product insights and improve the platform. If you enjoy solving layered high-impact problems translating technical concepts into clear and actionable explanations and seeing the direct impact of your work on partners this role may be for you. Being part of the Support team offers a rare window into how payroll infrastructure operates at scale. It rewards people who enjoy focused problem-solving have strong attention to detail and find satisfaction in untangling complex operational puzzles while becoming a trusted partner to the teams they work with every day.

In this role you will:

• Keep the queue flowing. Youll tackle a high number of support requests (mostly via email-like tickets) with speed and precision always meeting or exceeding SLAs.
• Investigate complex payroll problems. Youll dive deep into payroll and tax questions breaking the issues down and tracing root causes through our systems to ensure ongoing accuracy compliance and clarity every step of the way.
• Collaborate across the company to resolve issues. Youll be a critical connector within Check partnering across Engineering Product Tax and Risk to troubleshoot problems escalate bugs and drive solutions that unblock partners quickly.
• Surface patterns and improve the system. Your work will be critical in identifying recurring partner questions and operational friction points and surfacing insights that help us improve our documentation workflows and product behaviors.
• Be a source of calm and confidence. Whether youre working with experienced payroll professionals or teams who are brand new to the industry youll build trust by bringing empathy ownership and transparency to every interaction and explaining technical or operational issues in ways they understand.
• Jump on a call when it moves things forward. Most of our work is done through written communication but some problems need a human voice. Youll build rapport and resolve complex issues in real time when it matters most.
• Escalate thoughtfully. Youll exercise careful judgment about how and when to pull others in on a problem or escalate upward and youll ensure everyone has clear context so they can quickly understand the problem and help identify a path to resolution.
• Deliver service that feels personal.Youll build lasting relationships with our partners by developing a deep understanding of their platforms and the businesses they serve. Youll establish yourself as a reliable and trusted resource by making people feel heard helped and valued.

Many backgrounds could fit this role but ideal candidates will have most or all of the following:

• 4 years in client or partner-facing role supporting technical products
• 2 years working at a payroll provider or platform with a strong understanding of payroll workflows tax concepts and compliance fundamentals
• Experience working in high-volume support or operations environments where the right balance of speed and precision really matters
• Strong investigative instincts and a deep sense of ownership over ambiguous problems
• An eagle eye for detail maintaining accuracy even when moving quickly
• Comfort collaborating across technical operational and administrative teams to solve partner problems and enable new business capabilities
• Clear and kind communication style across email chat and phone
• Fluency with ticketing and case management systems preferably ZenDesk
• Willingness and availability to attend our annual 3 day company offsite each spring
• Preference given to candidates in Mountain or Pacific time zones

Travel and Office Policy

The Check team is distributed across the US and we have offices in New York City and San Francisco. While we welcome remote work we believe time together in person is valuable and important. We offer ample opportunities and encourage employees to attend team offsites events and hackathons throughout the year! We expect all team members to attend our annual 3-day company offsite each spring.

For our in-office and hybrid employees our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours game nights etc.

What we offer:

For full-time employees Check offers company-sponsored medical dental vision short-term/long-term disability and basic life insurance coverage effective on their first day of work. We also provide stock options flexible PTO and sick leave up to 16 weeks of fully paid parental leave for new parents flexible return-to-work 9 annual holidays a 401k retirement plan and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role depends on each candidates experience qualifications and work location. Most new hires are placed near the midpoint of this range to ensure fairness with our existing teams compensation:

• The expected range in San Francisco NYC LA and Seattle is between $77000 and $87000.
• The expected range for all other locations is between $65500 and $75500.

We accept applications on an ongoing basis with no specified deadline.

Remote work at Check requires the ability to perform all responsibilities without distraction or disruption while maintaining quality effective communication and productivity.

Check is proud to be an Equal Opportunity employer. We do not discriminate based on race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories provided they are consistent with applicable federal state and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Checkparticipates inE-Verifyand will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S.Checkdoes not useE-Verifyto pre-screen applicants.