Host Berkeley

Modern Animal has a mission to better the lives of animals by building a place thats better for all of us who love them. We care deeply about the profession and we are looking for a skilled Veterinary Customer Service Representative known internally as Hosts to join our team!

Hosts Whats a host At Modern Animal hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.

What the job entails:

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in clinic team and our clients
• Ensuring clinic cleanliness
• Staying active to include moving and lifting packages of varying weight
• Partnering with Modern Animals marketing team to implement local marketing efforts including but not limited to flyering facilitating local partnerships and representing Modern Animal at community events
• Acting as a Modern Animal brand ambassador effectively communicating our brand and offering to potential members and partners
• Identifying local marketing opportunities to drive regional membership growth
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance self-compassion and a blame- and judgement-free work environment

Why youd be a great fit:

• Exceptional verbal and written communication skills
• Passion for customer service
• Strong work ethic with an emphasis on organization
• Adaptability and open-mindedness
• Team player mentality and a friendly disposition
• Ability to anticipate the needs of veterinarians and paraprofessionals
• Willingness to grow and adapt
• Inclination to embrace change and work together to build an optimal solution for all

What you can expect from us:

• Excellent medical vision & dental coverage with various options to choose from
• 401k savings plan with a company match
• Flexible time off & paid parental leave
• Free membership to Modern Animal for your pets and discounts on extra services
• Continuing education allowance
• Uniform allowance
• Access to behavioral and mental health services through Spring Health
• A collaborative team who has your back and will welcome you as part of our pack

The pay range for this position is $21.85 - $24.15 per hour; however base pay offered may vary depending on job-related knowledge skills and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.