Scientific Laboratory Equipment Specialist Testing & Customer Support

Location: MinneapolisSt. Paul Metro Area (Onsite)
Travel: 30% within North America occasional travel to Germany
Employment Type: Full-Time Exempt (Salaried)

About the Company

An established German engineering and manufacturing company is expanding its U.S. team to support growing demand for specialized scientific laboratory equipment and testing systems.

The company develops advanced systems used in aerosol research particle measurement airflow analysis and air filtration testing. Customers include organizations in HVAC cleanroom technology pharmaceutical and biotech laboratories medical device manufacturing environmental testing and research institutions.

Qualified candidates selected for next-step discussions will receive full details about the organization.

About the Role

This is a hands-on customer-facing role within a lean and growing U.S. organization where team members take ownership and contribute across multiple areas.

As a Scientific Laboratory Equipment Specialist you will work directly with customers to understand their testing requirements and recommend suitable laboratory systems and configurations. You will support customers in using troubleshooting and understanding specialized equipment used in aerosol science particle measurement (including particle sizing) airflow and filtration testing and filter efficiency evaluation.

This role focuses on physical laboratory equipment and measurement systems (including airflow control sensors particle measurement and pressure/efficiency testing).

Typical systems involve test setups instrumentation and measurement systems used in laboratory and industrial environments.

You will collaborate closely with engineering and operations teams in Germany and support coordination from initial customer inquiry through system delivery and ongoing use.

This role is ideal for someone who enjoys combining hands-on work with equipment and direct interaction with customers in a technical environment.

Key Responsibilities

Equipment & Testing Support

• Review customer requirements and recommend appropriate laboratory testing systems

• Support system configuration and technical discussions related to equipment instrumentation and measurement processes

• Assist customers in understanding system capabilities and interpreting measurement data (e.g. airflow behavior particle distribution pressure drop and filter efficiency)

• Support test setups basic calibration activities and measurement validation tasks

• Troubleshoot equipment-related issues and coordinate more complex topics with engineering teams in Germany

Customer & Commercial Support

• Serve as a primary point of contact for customers across technical and general inquiries

• Maintain and develop long-term customer relationships

• Support quotation preparation and customer communication

• Participate in industry conferences and technical trade shows

• Contribute to customer engagement and market development activities

Order & Operations Coordination

• Support order workflow from inquiry through delivery

• Coordinate internally to ensure timely processing and quality standards

• Maintain CRM documentation and internal reporting

• Assist with general coordination tasks in a small team environment

Qualifications

• Experience in equipment support laboratory environments instrumentation validation or test engineering or other customer-facing technical roles

• Bachelors degree in Engineering Science or a related technical field (or equivalent practical experience)

• Ability to understand technical documentation test setups and measurement processes

• Hands-on mindset with interest in working with physical systems sensors and laboratory equipment

• Structured and self-organized working style suited for a small team environment

• Strong communication skills and customer orientation

• Proficiency with standard office and CRM systems

Preferred (Not Required)

Experience in one or more of the following areas is helpful:

• Laboratory instrumentation or scientific equipment

• Filtration technology HVAC testing or cleanroom environments

• Aerosol science particle measurement or particle sizing

• Validation quality testing or R&D testing environments

• Environmental or industrial testing systems

• International collaboration with engineering teams

• German language skills

Compensation & Benefits

• Base salary approximately $70000 $80000 depending on experience

• Performance-based incentive component aligned with business development and company performance

• 401(k) plan with company contribution

• Health benefit support program

• 25 days PTO increasing with tenure

• Business travel reimbursement

• Comprehensive onboarding including technical training at the companys headquarters in Germany