Clover Technical Support Specialist

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Clover Technical Specialist you will serve as a primary technical point of contact for merchants using Clover from Fiserv point-of-sale solutions. You will resolve complex support issues across devices applications peripherals and connectivity while guiding merchants through setup usage and issue resolution. Your work helps improve merchant confidence support efficient business operations and deliver a consistent service experience.

What youll do:

• Resolve merchant technical issues in a high-volume support environment by diagnosing hardware software web portal peripheral and network-related concerns.
• Guide merchants through device activation setup configuration and feature usage based on business needs and supported Clover workflows.
• Troubleshoot point-of-sale transactions payment processing issues and system errors by reviewing symptoms configurations and available diagnostic information.
• Use remote diagnostic tools support systems and internal resources to identify root causes and complete or coordinate issue resolution.
• Document support interactions troubleshooting steps resolutions and follow-up actions in ticketing or customer relationship management systems.
• Partner with internal teams to escalate and track multi-issue cases provide status updates and support timely case closure.
• Contribute to process and knowledge improvements by identifying recurring issues and supporting updates to reference materials and support documentation.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 2 years of experience supporting customers in a high-volume metrics-driven technical support environment involving hardware software web applications or network connectivity.
• 2 years of experience troubleshooting technical issues using diagnostic steps case documentation and customer communication across multiple support interactions.
• Experience troubleshooting point-of-sale systems payment devices peripherals or merchant-facing technology in a support retail hospitality or service environment.
• Experience using ticketing customer relationship management remote support or knowledge management tools to document issues and resolutions
• Associates Degree in information technology business a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience supporting Clover from Fiserv or other point-of-sale platforms in merchant-facing environments.
• Experience troubleshooting payment processing Europay Mastercard and Visa (EMV) or card-present transaction issues.
• Experience supporting small business merchants with device setup peripheral pairing or connectivity troubleshooting.
• Experience contributing to knowledge articles root cause summaries or recurring issue documentation.

How youll work:

• This role is on-site. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.