Personal Banker

Location:

Job Summary
Be a problem solver trusted advisor and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in clients financial wellness both in person and through proactive calling efforts. As part of the branch team the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals leading to client confidence in their finances. The Personal Banker is a client first sales-driven self-motivated and competitive individual. Strong and effective teamwork paired with communication polish and confidence are critical for this role. At KeyBank we believe its our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

• Embodies a strong client experience culture being present with every client and teammate and realizing the impact we can have on their day personally professionally and financially.
• Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.
• Consistently attains individual activity behavior and outcome goals and expectations.
• Opening personal and business accounts (consumer checking small business various deposit products home equity unsecured lending certificates of deposit etc.).
• Developing strong partnerships with branch teammates and line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
• Ensuring compliance with operational risk security and audit procedures and policies including appropriate documentation of client interactions.
• Support of branch operations including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures including without limitation acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

Education

• High School Diploma GED or equivalent business experience (required) or
• Bachelors Degree (preferred)

Work Experience

• Minimum of 1 year experience in developing current and new customer relationships achieving sales goals and building referral sources. Experience with sales is more important than financial services experience. KeyBank provides the tools and training but we need relationship builders with a curious nature who are great at sparking conversations. (required)
• Understanding of consumer credit - including loan to value debt to income and credit reports. (required)
• Foundational knowledge of sales and service techniques with clients including tele-consulting outside calling prospecting and networking. (required)
• Comfortable interacting with small business clients overcoming objection and asking fact-finding questions with the goal of being helpful. (preferred)
• Demonstrated experience with influencing business partners and leveraging centers of influence as this role will require significant influence of partners such as Key Investment Services Mortgage and Business Banking sales professionals. (required)
• Working knowledge of PCs (MS Windows and Office Products including Word Excel etc.). (required)
• Working knowledge of digital technology (mobile apps web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required)

Licenses and Certifications

• Notary License (preferred)

Skills

• Is knowledgeable about the clients accounts and business with the bank and uses sound judgment with clients and transactions.
• Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients financial wellness goals leveraging system generated lead lists walk-ins and professional contacts.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Building and nurturing relationships with clients including identifying potential clients engaging with them to understand their needs and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs.
• Being attentive to client needs resolving issues promptly and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank.
• Ability to evaluate financial information to understand clients financial health identify investment opportunities and recommend strategies.
• Understanding and managing risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills to understand clients needs and recommend appropriate banking products and services.
• Accurate and efficient handling of cash transactions.

Core Competencies

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

Physical Demands

• Consumer Retail - Prolonged Standing (5-8 hours per day) frequent use of hands to manipulate/grasp objects ability to communicate face to face and on the phone with clients occasional bending and lifting from floor height frequent forward reach frequent lifting of 1 10 lbs. occasional lifting of up to 30 lbs.

Driving Requirements

• Ability to routinely and frequently operate a motor vehicle with a valid drivers license.

Work Location Category

• Branch

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COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

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