Warranty Specialist

Servco is looking for a Warranty Specialist to process distributor warranty claims ensure compliance with manufacturer and Servco Platinum Protection service contracts. This role supports dealers with claims procedures and serves as a liaison between dealers and our manufacturers to ensure accurate timely submission of required documentation and evidence.

KEY OUTCOMES:

• Reviews vehicle manufacturer auto service contract and after-market accessory claims for approval or rejection
• Compiles reviews and submits required supporting documentation and evidence to manufacturers to substantiate warranty claims and reimbursements
• Corresponds with dealers to provide assistance with dealer claims processing
• Processes customer reimbursement requests ensuring proper documentation eligibility verification and timely payment
• Assists with information references and resources and communicates policies and procedures
• Keeps abreast of all warranty policies warranty claims procedures and warranty claims systems
• Assists with reference manual updates
• Reviews reports for trends in errors and assists in creating a reference table to improve efficiency/accuracy of claims submitted by dealers
• Updates and inputs required parts prices for claims processing
• Updates and inputs repair program data
• Creates and transmits EDI batch for manufacturers claims
• Assists the Warranty Manager with training new associates and addressing day-to-day questions.

QUALIFICATIONS:

• High school graduate or equivalent
• Minimum two years of automotive administrative experience of which at least one year involved automotive warranty processing
• Proficient with Microsoft Word and Excel
• Typing 50 wpm
• Strong verbal and written communication skills
• Excellent customer service skills

At Servco were committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California and of course Hawaii Team Servco is a collective of over 2000 like-minded individuals guided by our four Core Values of Respect Service Teamwork and Innovation. For over 100 years we have been dedicated to superior service to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested

Visit to apply online.

Equal Opportunity Employer and Drug-Free Workplace