Inside Sales Assistant Japanese Bilingual

• Location: El Monte California
• Hours: M-F: 8AM 5PM; 1 hour lunch
• Salary Range: $22.00 To $29.00 Hourly
• Benefits: All paid Health Dental and Vision Insurance for employees and their dependents Life Insurance and 401k Plan with company match.

Essential Job Functions

• Inputs updates and maintains sales orders invoices and bill-back data within the Company database
• Updates and maintains customer records in the Company database
• Enters credit card and ACH transaction information in the portal site in a timely manner to ensure payment collection
• Maintains high levels of customer satisfaction by providing excellent service and building rapport
• Answers customer questions about product features product benefits and procedures
• Updates and prepares all sales materials for the department
• Reports any inventory or service issues to appropriate account manager immediately
• Collaborates with the sales staff to monitor active purchase orders and ensure that orders are completed on time
• Scribes department meetings and distributes meeting minutes to the team
• Creates sales and marketing materials
• Attends Company events and functions outside of normal working hours
• Performs other duties as assigned
• Obligation to answer to all management as requested
• Assists as Will Call relief
• Collect payment by cash check or credit card and generate receipts for will call customers
• Assists as tertiary receptionist relief

Physical Requirements

• Ability to sit in an office for a majority of the day
• Ability to type for extended periods throughout the day
• Ability to reach bend kneel and lift up to 20 pounds occasionally
• Working Conditions

o Noise Level: Normal to loud

o Indoors

Other Requirements

• Business level English Read/write/speak/listen
• Business level Japanese; Native level Japanese preferred Read/write/speak/listen
• Maintains a positive attitude and willingness to learn
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• Passes the Sake Adviser course within 1-2 years of employment
• High School Diploma required. Bachelors Degree and above preferred
• 2 years of relevant experience preferred

Knowledge and Skills

• Clerical/Administrative Support
• Basic mathematical knowledge markups discounts combining/converting measurements counting inventory etc.
• Problem-solving skills
• Basic Microsoft Office proficiency
• Communication and interpersonal skills
• Knowledge of Japanese foods and sakes strongly preferred