Executive Assistant EventsProgramsLogistics

Job Type: Full Time

Work Setup: Hybrid

Work Schedule: Monday Friday; 09:00 AM 06:00 PM PH Time Zone

Holidays to follow: Philippines

Salary Budget: Php 40000..00 gross salary package

QUALIFICATIONS:

• Bachelors degree required.
• Minimum of 2-3 years work experience preferably in a customer facing role.
• Hospitality or event management experience is a plus.
• Strong oral and written communication skills.
• Naturally curious and a quick agile learner.
• Sociable and service oriented.
• Strong time management skills and able to manage multiple competing priorities in a dynamic environment.
• Strong team orientation.
• Outstanding organizational skills and attention to detail.
• Ability to handle adverse and unexpected situations in a composed and professional manner.
• Ability to adapt to and initiate change in a fast pace & agile environment.
• Working knowledge of MS Office products.

RESPONSIBILTIES:

A. Member Engagement Support:

• In partnership with the Council Relations Executive (CRE) proactively ensure that each member fully participates in their Council leveraging the value of each council seat.
• In collaboration with CRE and Program Directors develop a plan for how TCB will connect content and other resources to address Members business needs.
• Working with your Program Director and CRE ensure all written communication to Members (meeting agendas etc.) are well written high quality and engaging.
• Analyze Member feedback from Council meetings and work proactively with your Program Director and CRE to continuously improve the Member experience.
• Working with the Program Director and CRE ensure Council discussion highlights are captured and shared with Members as Highlights.
• Working with the CRE ensure meeting evaluation feedback is addressed and incorporated into future meeting planning.
• Attend Council meetings on-site other meetings as needed.

B. Member Retention Support:

• Track engagement and retention metrics in the CRM (Sugar) to ensure accurate information related to Members that are: at risk new replacement Center affiliates previous Members.
• Proactively identify at-risk Members and work with Program Director and CRE to execute a retention or replacement plan.
• Report Member engagement attendance and retention data using TCB systems.

C. Meeting Operations:

• Ensure meeting materials meet TCB guidelines and are reported out to the Members on the appropriate timeline and channel (11/6/1 Communities).
• In support of the CRE and Program Director plan and prepare partnering cross-functionally as necessary to ensure precise logistics for Council meetings resulting in a high-quality Member Experience. This includes facility setup and scope vendor coordination for food beverages accommodations transportation AV/tech support materials and hospitality/entertainment for various meeting formats.
• Meetings held at a Members facility.
• Meetings held at a hotel or other public venue.
• Meetings held virtually using remote technology.
• Hybrid meetings that combine remote and in-person attendance.
• To secure hotel accommodations (and meeting space when needed) restaurants and/or group activity and ground transportation.
• Communicate Member problems as they arise with CRE and Program Director and proactively work to resolve issues.
• Track attendance and Member feedback.
• Manage regular cost forecasts.
• Execute each meeting within budget.
• Continuously seek opportunities to improve our process and enhance the Member experience.

D. Others:

• Support the Associate Director in any way necessary to achieve the goals of the department.
• Other duties as assigned.
• Support the team in achieving annual revenue engagement and contribution goals:
• Meeting Planning and Attendance
• Expense Management
• Member Retention
• Accounts Receivable

If this sounds like you then what are you waiting for Come join us!

Whats in it for you

1. Genuinely caring Leadership Team
2. Competitive salary package
3. Company-provided full set-up for desktop/laptop with backup internet
4. HMO on the first day of hire
5. 15 Vacation Leaves and 5 Sick Leaves
6. Annual Performance Reviews
7. Unlimited Employee Referral Incentives
8. Employee Loan Facilities
9. Social Clubs and Interest Workshops
10. Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
11. Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays

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