Dutch Customer Expert in Lisbon

Take the Next Step as a Customer Expert

Do you like supporting others and transforming challenges into great experiences Be part of a dynamic team-oriented environment where outstanding customer service is at the core. If youre empathetic a strong communicator and focused on solutions this opportunity could be ideal for you.

Role Overview:

As a Customer Expert youll serve as the main contact for users offering assistance through email chat phone and social media. Whether its account inquiries billing concerns or technical support your goal will be to provide smooth efficient and high-quality service at every step of the customer journey.

Key Responsibilities:

• Provide timely and professional support across multiple communication channels
• Help customers with account setup password resets billing questions and verification processes
• Troubleshoot and resolve technical issues while keeping customers updated
• Approach every interaction with a positive solution-focused attitude
• Record and manage cases accurately in line with internal guidelines
• Work closely with internal teams to improve service delivery
• Share feedback and suggestions to enhance the overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!