Czech-Speaking Customer Service Agent

• Lisbon Portugal On-Site
• Relocation Support for Work Permitted Candidates

How to Apply

Send your CV to or Use Easy Apply Button

Join an international customer experience team supporting a leading global e-commerce platform helping customers navigate products services and digital shopping experiences.

We are looking for Czech-speaking Customer Service Agent who are passionate about delivering excellent customer support and ensuring a smooth online shopping experience.

This role is ideal for candidates who enjoy helping customers solving problems and working in a dynamic international environment.

What Youll Do

• Support customers via phone email and chat in Czech
• Assist users with e-commerce inquiries orders and product information
• Provide guidance on services platform features and policies
• Handle customer requests with professionalism and empathy
• Maintain accurate records of interactions in internal systems
• Manage high contact volumes during promotion and peak seasons

What Were Looking For

• C1/C2 Czech (mandatory)
• English B2 or higher
• Strong customer service and communication skills
• Good understanding of e-commerce platforms and online services
• Ability to make rational decisions and solve problems effectively
• Comfortable working in fast-paced environments during high-volume periods

Work Schedule

Current schedule:

• Monday Sunday: 08:00 17:00 or 09:00 18:00 (rotational shifts)
• Days Off: 2 rotational days

Future schedule (to be confirmed): 24/7 rotational shifts

Salary & Benefits

• Base Salary: 920 gross 14 months
• Attendance Bonus: 45/month 11 months
• Meal Allowance: 7.63/day
• Welcome Bonus: 1500 (paid in 12 monthly installments during the first year)

Additional benefits:

• Health insurance from day 1 (fully covered after 6 months)
• Paid training and onboarding
• International and multicultural workplace

Apply now and join a global team supporting a leading e-commerce platform in Lisbon...