German Speaking Customer Support Representative

• Braga Portugal Hybrid
• Monday Friday
• Rotational shifts between 07:00 19:00
• Advanced Level of German Required

How to Apply

Send your CV to or Use Application form

Join a global customer experience company supporting a leading provider of employee benefits and meal card solutions used by thousands of companies and employees across Europe.

We are currently looking for Customer Support Representatives to assist users with inquiries related to meal cards balances payments and account services ensuring a smooth and professional customer experience.

This role is ideal for candidates who enjoy helping people solving problems and working in a structured support environment.

What Youll Do

• Assist customers with inquiries related to meal cards and employee benefit accounts
• Support users with payments balances card usage and platform access
• Handle requests via phone email or digital channels
• Accurately document customer interactions in internal systems
• Provide professional empathetic and solution-oriented support
• Collaborate with internal teams to improve service quality

What Were Looking For

• Strong communication and customer service skills
• Ability to solve problems and provide clear solutions
• Comfortable working with digital systems and CRM tools
• Organized and able to handle multiple tasks efficiently
• Team-oriented mindset with a professional attitude toward customers
• Previous experience in customer support or service roles is a plus

Salary & Benefits

• Base Salary: 1055 gross 14 months
• Performance Bonus: 80/month 12 months
• Meal Allowance: 7.63/day
• Braga Position Bonus: 20/month 12 months
• Welcome Bonus: paid in 12 monthly installments during the first year

Additional benefits:

• Permanent contract (3-month trial period)
• Hybrid work model in Braga
• Health insurance from day 1 (fully covered after 6 months)
• Paid training for the project
• Career development opportunities

Work Authorization Requirements

Candidates must have valid documentation to work in Portugal such as:

• EU ID / EU citizenship
• Portuguese residence card
• Manifestação de Interesse
• Valid Type D work visa with AIMA appointment scheduled NIF
• Expired Type D work visa with AIMA appointment already attended NIF

NISS is preferred but can be supported if needed.

Apply now and start your career in a global customer experience environment supporting a major employee benefits platform...