Warranty Call Centre Operator
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Job Location:
Hourly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Not just a job
a community
a partnership
a team
Youll experience them all at London Drugs. As one of Canadas fastest-growing and most successful retail chains we know what it takes to build a satisfying career. We are seeking innovative customer focused people to join our team! We currently have opportunities for:
Warranty Call Centre Operator
The primary function of this position is to receive and enter all London Drugs Warranty registrations answer customer service calls for inquires and warranty claims demonstrating a friendly and professional attitude at all times to provide the best customer service for both London Drugs and the Warranty Division of London Drugs.
Responsibilities include:
Responsibilities include:
- Assess and process warranty claims.
- Direct customers to repair depots London Drugs stores and Manufactures as warranties dictate.
- Liaise between said depots stores manufacturers customers and London Drugs Warranty Coordinator to resolve claims.
- Enter all data accurately and in a timely manner.
- Provide all records and/or reports as required.
- Respond to all inquiries courteously and professionally and/or resolve customer complaints redirecting all incoming calls as needed.
- Satisfy customer complaints. If unable to satisfy report to Project Coordinator Warranty Division.
- Keep up to date with changes to repair depots and/or repair procedures.
- Assist Program Coordinator with special projects and/or any other tasks.
- Maintain the professional image of the Warranty Division and company.
- Ensure quality and service levels are maintained to Company standards.
- Maintain communication with the Project Coordinator on all issues; particularly those affecting customer services and the operation of the Warranty Division.
- Keep up to date with policies and procedures any information relating to the Warranty Division.
- Attend all staff and management meetings as required.
- Will take necessary technical product training as required.
SKILLS & ABILITIES:
- Good communication skills both written and verbal.
- Professional telephone manner.
- Adapts easily to change.
- Strong analytical and strategic thinking skills.
- Ability to effectively problem solve as required.
- Exercise sound judgment and reasonable care when interacting with customers.
- Ability to exercise common sense; handle difficult calls in a firm yet diplomatic manner.
- Ability to work independently quickly and accurately under pressure.
- Highly organized and able to multitask effectively and work under changing priorities.
- Knowledge of retail operations relating to warranty procedures and customer relations is an asset.
EDUCATION & KNOWLEDGE:
- Knowledge of desktop PCs and Windows-based operating systems Open RSA PeopleSoft and CRM (ACCPAC WDLD Insurance Database).
- Proficient with Word and Excel.
We offer advancement opportunities through our promote-from-within policies as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience knowledge and education.
- Employee Discount Program
- Ongoing In-House Training & Education Courses
- Employee Family Assistance Program
- Employee Recognition Program
Warranty Call Centre Operators must be available to work a flexible schedule Monday to Friday 8:00am to 8:00pm and Saturdays 10:00am-6:00pm.
If you possess the necessary skills and expertise and would like to join an exciting team of professionals
Apply Now!
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better our work will be.
We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities duties and skills required. Be advised London Drugs DOES NOT use third party recruitment services.
London Drugs may collect use and/or disclose your personal information (including the information in this application) where it is reasonable for establishing managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself do not respond to unsolicited job offers from individuals or e-mail addresses and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website or website you do not trust.
We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities duties and skills required. Be advised London Drugs DOES NOT use third party recruitment services.
London Drugs may collect use and/or disclose your personal information (including the information in this application) where it is reasonable for establishing managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself do not respond to unsolicited job offers from individuals or e-mail addresses and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website or website you do not trust.
Compensation: $18.25 - $21.98 per hour
London Drugs is 100% Canadian owned and is focused on local customers satisfaction. Across Alberta Saskatchewan Manitoba and British Columbia London Drugs 79 stores employ more than 8000 staff dedicated to providing our customers with a superior shopping experience.
We are committed to making a positive impact on the world and the communities we operate in. From responsible sourcing packaging take-back and in-store recycling centres we invest in making our practices more environmentally sound and continue to look for better greener ways to do business.
We believe our employees are our greatest asset and we are committed to fostering a vibrant and inclusive workplace where every team member can thrive. Our supportive culture encourages creativity and collaboration allowing you to make a meaningful impact on our customers experiences. Together we celebrate diversity innovation and a shared passion for delivering exceptional service making London Drugs not just a place to work but a place to grow and succeed.
