IT Support Analyst

Best Egg

Job Location:

Wilmington, DE - USA

Monthly Salary: $ 22 - 27

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Best Egg is a market-leading tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track so they can be money confident no matter what life throws at them.

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First We foster an inclusive flexible and fun workplace.

Create Clarity Open communication drives trust and results.

Get Things Done We focus prioritize and deliver with excellence.

Deliver with Heart We lead with kindness humility and strong teamwork.

Listen to Our Customers Their needs drive our innovation.

Barclays has entered into an agreement to acquire Best Egg withclosing expected to take placein Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture lower cost of funds and increased employee growth opportunities across a global brand we are excited about the future of the Best Egg brand under the Barclays umbrella.

We are looking for collaborative innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If youre inspired by growth and want to make a real difference Best Egg is the place for you.

Were proud to be an equal opportunity employercommitted to building a diverse inclusive team.

Support internal users and ensure service levels are achieved and customer expectations are met. Responsible for ensuring support tickets are meeting performance defined SLAs and standards.

The IT Support Analyst will also fill the role of onboarding all new users and will be responsible for computer setup via MDM and additional standard hardware equipment ensuring technology is set prior to the start date.

Duties & Responsibilities

Responsible for supporting workstations by working directly with internal users.
Manage support tickets; incidents and service requests to ensure they are being addressed within SLAs.
Respond to tickets emails telephone calls and personal requests for technical support.
Monitor track and document tickets to ensure timely resolution.
Identify research and resolve technical issues.
Verify tickets meet Service Level Agreements to set expectations and measure performance.
Review survey feedback to improve support experience tools and services.
Onboarding for all new employees ensuring technology equipment is in place and standard access accounts created prior to start date.
Manage all printers ensuring they are functioning; working with vendor for support when needed.
Maintain asset inventory of physical devices software and applications.
Tag all new equipment and input into asset inventory database.
Responsible for yearly asset inventory audits ensuring proper tracking of all assets.
Setup and maintain video conferencing for users devices and conference rooms.
Resolve video conferencing issues; escalating to vendor for support when needed.
Ensure management is advised of events that may require additional support or escalation.
Provide management with details regarding ticket escalation processes to ensure free flowing communication within the organization.
Maintain a Solutions repository and ensure top quality solutions are available to all users.

Minimum Requirements

Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications.
1-2 years of Desktop Support and customer service experience.
1-2 years supporting a cloud environment tech stack (Office 365 Azure Slack etc.)
1-2 years of experience working in a ticketing system (JSM Service Now etc.)
1-2 years of Mobile Device Management (MDM) experience such as Intune or Jamf.
An overall can-do attitude the ability to grasp new concepts quickly and the willingness to adapt to a dynamic work environment.
Organized with the ability to prioritize and work with deadlines.
Problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams.
In addition to the interview process all candidates will need to evidence their initiative level of analytical reasoning teamwork and ability to collaborate adaptability and strength in verbal and written skills by completing a separate candidate assessment.

$22 - $27 an hour

Best Egg celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we will grow.

Employee Benefits

Best Egg offers many additional benefits for our employees including (but not limited to):

Pre-tax and post-tax retirement savings plans with a competitive company matching

program

Generous paid time-off plans including vacation personal/sick time paid short--

term and long-term disability leaves paid parental leave and paid company

holidays

Multiple health care plans to choose from including dental and vision options

Flexible Spending Plans for Health Care Dependent Care and Health

Reimbursement Accounts

Company-paid benefits such as life insurance wellness platforms employee

assistance programs and Health Advocate programs

Other great discounted benefits include identity theft protection pet insurance

fitness center reimbursements and many more!

Required Experience: