Senior Product Manager

Job Description

Whats the opportunity

The team at Zendesk is constantly rethinking how the future of outstanding software will look like for our customers all over the world. Weve done so successfully over the last couple years and we know it takes an amazing team to build fantastic products. That is why we are looking for a Product Manager who loves to tackle complex problems to join that team and help us shape our vision. Does that sound like you If so be sure to read on!

We value collaboration and within Product we work with lots of cross functional teams like Engineering Design and Product Marketing to solve big problems for our customers. Do you like and use agile processes and believe that pragmatism always triumphs over dogmatism Do you value customer insights Join us to own the roadmap and enjoy the impact we have improving it.

What youll be doing

• Define and be responsible for the product roadmap and prioritization of an evolving high-growth Workforce Management product that people love to use and that helps teams improve their operations and decision-making to achieve their targets

• Work closely with a dedicated team of engineers product designers product marketers to deliver cross-functional projects that excites customers

• Meet with amazing customers analyze product data and research competitors to develop and communicate a vision for how we will keep building a phenomenal product/business

• Combine customer insights market trends and our vision of delivering powerful capabilities in a simple way

• Be a key part of Zendesks mission of championing customer-facing teams; defining and delivering features that support our customers and helping us meet some of our most meaningful business goals

What you bring to the role

Basic Qualifications:

• 4 years of Product Management experience under your belt and youve spent most of that time working within a high-paced agile software development environment

• Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities

• Experience balancing long term strategy and delivering incremental value to customers along the way

• The drive to deeply understand the market customers and product

• Excellent written communication skills for varying audiences: customers engineering marketing program management and executives

• Passion for proactive problem solving and ability to extract their essence while backing up your decisions with data

• Hunger for learning continually developing your skills contributing to how we could work better but also mentoring your colleagues

Preferred Qualifications

• Experience working in the Customer Experience industry

• Design engineering or data analysis background

• Workforce Management experience is a plus

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.