Growth Operations Lead

Were looking for someone who keeps the engine running and makes it run faster. Youll own the operational backbone of Firecrawls growth motion: billing lifecycle revenue dashboards procurement collections and the compliance workflows that let us close enterprise deals without tripping over ourselves. If youre the person who finds the thing thats broken before anyone notices builds a dashboard no one asked for but everyone needs and quietly saves the company $50K by catching a bad contract this is your role.

Salary Range: $90000 to $160000/year (Range shown is for U.S.-based employees in San Francisco CA. Compensation outside the U.S. is adjusted fairly based on your countrys cost of living.)

Equity Range: Up to 0.05%

Location: San Francisco CA or Remote (Americas UTC-3 to UTC-10)

Job Type: Full-Time or Contract

Experience: 3 years in revenue operations billing operations or growth ops at a SaaS or usage-based company

Visa: N/A (Remote)

About Firecrawl

Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API just a year weve hit 8 figures in ARR and 90k GitHub stars by building the fastest way for developers to get LLM-ready data.

Were a small fast-moving technical team building essential infrastructure super-intelligence will use to gather data on the web. We ship fast and deep.

What Youll Do

• Own the billing lifecycle end to end: Invoicing collections subscription management credits refunds and disputes. Nothing falls through the cracks. Customers get billed correctly on time every time.

• Build revenue dashboards the team can trust: Create and maintain dashboards from raw data that give the team real-time visibility into revenue usage churn and expansion. The founders should be able to answer what are we spending and why in under five minutes.

• Run procurement and vendor operations: Manage subscriptions contracts and renewals. Catch wasteful spend before it compounds. Negotiate terms that make sense for a fast-growing startup not a Fortune 500.

• Own operational compliance: Operate SOC 2 GDPR and similar compliance workflows at the day-to-day level questionnaires audits documentation and vendor security reviews. Youre not building the program from scratch; youre keeping it running and audit-ready.

• Support enterprise deal operations: Handle the operational side of enterprise deals procurement paperwork security reviews custom billing arrangements and anything else that sits between verbal yes and signed contract.

• Use AI to move faster than one person should: Build workflows with AI tools to automate reporting questionnaires and repetitive ops work. You treat every manual process as a problem to be solved not a fact of life.

What Were Looking For

Operationally relentless. You clear the queue. Nothing falls through the cracks. You have systems whether its a spreadsheet a Notion board or something you built yourself that keep you on top of everything. People trust you because things get done when you say they will.

Comfortable owning the billing lifecycle. Youve managed invoicing collections subscriptions or procurement before ideally at a usage-based or SaaS company. You understand how billing complexity scales and how to stay ahead of it.

Can build dashboards from raw data. Youre not waiting for a data team to build you a report. You can pull data structure it and build revenue dashboards that the team actually uses to make decisions. SQL or equivalent is a plus but what matters is that you can get from raw data to trusted insight.

Has operated compliance at the operational level. Youve worked with SOC 2 GDPR or similar frameworks not as a consultant who designed the program but as the person who keeps it running day to day. You know what an auditor is going to ask for before they ask.

Uses AI daily to multiply output. You use tools like Claude n8n or whatever gets the job done to automate reporting questionnaires and ops work. Youre not intimidated by new tools youre the first person on the team to try them.

Experience with usage-based pricing and enterprise deal support. Youve seen how usage-based models create billing complexity and you know how to manage it. Youve helped get enterprise deals across the finish line by handling the operational details that AEs shouldnt be touching.

Backgrounds that tend to do well: Revenue ops or billing ops at a SaaS or API company. Finance operations at a high-growth startup. Growth ops roles where you owned the full lifecycle from billing to reporting to compliance. People whove been the one person who keeps everything running at a company that was growing faster than its processes.

What Were NOT Looking For

Finance strategists who dont do the work. This is a hands-on role. If you want to build financial models and present to the board but dont want to chase down a missing invoice this isnt it.

People who need a team before they can deliver. Youll have tools AI and support but you need to be able to own billing dashboards compliance and procurement yourself. If you need a direct report for each function youll be frustrated here.

Ops people who avoid data. If youre more comfortable with process docs than dashboards this isnt the right fit. We need someone who lives in the numbers and can build the reporting infrastructure not just consume it.

Anyone who treats compliance as someone elses problem. If your instinct when an auditor sends a questionnaire is who handles this instead of let me knock this out this isnt your role.

A Note On Pace

We operate at an absurd level of urgency because the window for what were building wont stay open forever. If that excites you keep reading. If it doesnt no hard feelings but this role probably isnt for you.

Benefits & Perks

Available to all employees

• Salary that makes sense $90000$160000/year (global) based on impact not tenure

• Own a piece Up to 0.05% equity in what youre helping build

• Generous PTO 15 days mandatory anything after 24 days just ask (holidays excluded); take the time you need to recharge

• Parental leave 12 weeks fully paid for moms and dads

• Wellness stipend $100/month for the gym therapy massages or whatever keeps you human

• Learning & Development Expense up to $1000/year toward anything that helps you grow professionally

• Team offsites A change of scenery minus the trust falls

• Sabbatical 3 paid months off after 4 years do something fun and new

Available to US-based full-time employees

• Full coverage no red tape Medical dental and vision (100% for employees 50% for spouse/kids) no weird loopholes just care that works

• Life & Disability insurance Employer-paid short-term disability long-term disability and life insurance coverage for lifes curveballs

• Supplemental options Optional accident critical illness hospital indemnity and voluntary life insurance for extra peace of mind

• Doctegrity telehealth Talk to a doctor from your couch

• 401(k) plan Retirement might be a ways off but future-you will thank you

• Pre-tax benefits Access to FSAs and commuter benefits (US-only) to help your wallet out a bit

• Pet insurance Because fur babies are family too

Available to SF-based employees

• SF HQ perks Snacks drinks team lunches intense ping pong and peak startup energy

• E-Bike transportation A loaner electric bike to get you around the city on us

Interview Process

1. Application Review Send us your stuff a quick note on why this excites you. Bonus points if you can show us something youve built a dashboard a workflow an ops system that made a real difference.

2. Operations & Systems Interview (45 min) Walk us through how youve managed billing compliance or revenue operations in a previous role. Well dig into a real scenario: how youd approach building revenue visibility or managing billing complexity at scale. Were looking for operational depth systems thinking and speed not theoretical frameworks.

3. Founder Chat (30 min) Culture pace ownership and how you like to work. Time for your questions too.

4. Paid Work Trial (12 weeks) Test drive the real thing: tackle a real ops challenge build a dashboard clean up a billing process or audit a vendor list.

5. Decision We move fast after the trial.

If you want to be the person who keeps a rocketship from shaking apart and youre not afraid to own billing dashboards compliance and procurement all at once this is your shot.

Apply now and lets build the machine.