Sr. Customer Success Manager, Product Compliance

Amazon strives to be the Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as a world-class e-commerce marketplace. The China Global Selling team aim to deliver this vision by identifying quality China Selling Partners bring their product selection to Amazons global marketplaces and drive Selling Partners success in worldwide platform. The team acts as the primary interface between Amazon and our Selling partners. We obsess over providing world class support to Selling Partners selling on the Amazon. We strive to predict the Selling Partners needs before they recognize they may have a problem create innovative self-help tools and provide solutions to help our Selling Partners better serve their customers.

Key job responsibilities
Execute detailed tasks of various cross-functional and cross-team initiatives to drive launch and keep a program running include but not limited to: gather business requirements document functional and design specifications identify appropriate resources needed assemble the right project team assign individual responsibilities goal setting develop milestones and launch schedule to ensure timely and successful delivery of the project/program.
Actively participating in programs throughout their lifecycle from program planning implementation Selling Partner engagement result delivery and tracking as well as continuous program operation efficiency improvement.
Actively seek solutions through logical reasoning and data interpretation skills identify trends to spot for opportunities and blockers. Apply sound judgement to escalate on a timely manner be able to articulate and communicate issues as well as status in a concise manner. Devise improvement suggestions targeting needle mover and shaker and bring value added opportunities to Amazon compliance programs and products.
Measure and report program/product improvements through feedback received from all stakeholders evaluate possible impact of changes and set-up mechanisms to audit impact and perform necessary course corrections where needed to meet compliance/business objectives.
Evangelize on Compliance requirements Amazon programs and products through effective clear and professional written and verbal communication.
Work with CN/Global partners to collect and understand upcoming changes from a legislative/business standpoint and lead or support implementing these changes. Dive deep from a Selling Partner angle to learn the details anticipate possible impacts or blockers and respective turnaround solutions to better serve Selling Partners.
Demonstrates excellent time-management skills and the ability to work independently with good prioritization while leveraging departmental resources policies and procedures.
Maintain outstanding performance metrics such as quality productivity and program goals.
Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Maintain internal and external relationships in order to build unique experiences and stay alerted and think creatively to recommend any new opportunities or ideas.

- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- 7 years of Experience in global program management experience in Internet/Cross-border Ecommerce industry is preferred.

- Cross-border E-commerce Compliance knowledge

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