Incident Management and Business Continuity Specialist
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Were looking for an Incident Management and Business Continuity Specialist to join our GRC this role you are expected to manage and coordinate endtoend incident and crisis response activities deliver leadershipready impact analysis and risk mitigation strategies and lead Business Continuity Management initiativesincluding BIAs BCPs testing and reportingto ensure operational resilience and continuity during business disruptions.
Position Responsibilities:
Independently manage incidents including escalation impact assessment and leadership updates to mitigate information service reputational financial and operational risks.
Coordinate and facilitate crossfunctional response efforts with Operations IT Product Compliance Legal Marketing and other stakeholders to ensure effective remediation.
Conduct indepth impact analysis by integrating multiple incident inputs identifying patterns and delivering insightful decisionready updates to leadership.
Challenge existing approaches by assessing disruption risks and developing forwardlooking strategies to reduce impact and improve outcomes.
Support crisis response activities during business disruptions in partnership with Global Resilience teams and Canada Operations stakeholders.
Lead Business Continuity Management (BCM) activities including facilitating BCM processes reviewing and updating BIAs and maintaining BCPs aligned to recovery requirements.
Support BCM testing and reporting by planning exercises and developing accurate insightful business reports using Power BI Excel and PowerPoint.
Required Qualifications:
3 years of experience in incident management business continuity management or risk management.
Experience developing and implementing recovery documentation including but not limited to business continuity plans crisis management plans and relevant documents such as vendor or employee call trees.
Familiarity with the Service Now platform Archer and Fusion.
Preferred Qualifications:
Proven experience managing communications with senior leadership and key stakeholders during business disruptions.
Strong communication and diplomacy skills with the ability to clearly convey complex and sensitive information to diverse audiences.
Working knowledge of regulatory requirements and relevant industry practices with the ability to apply them in a business continuity or risk management context.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
