Danish Speaking RG Analyst
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Job Summary
An established iGaming company based in Pietà Malta is currently looking for a Danish Speaking RG Analyst to join their team. This is a great opportunity for someone who is genuinely passionate about iGaming and committed to promoting safe and responsible play. Youll play a vital role in identifying risk behaviours and helping players maintain a healthy relationship with gaming.
This is a fully office-based role offering a salary of 28K a 10% performance bonus.
Role and Responsibilities
Communicate with players via email and phone regarding RG-related issues
Assess reports to identify signs of addictive behaviour
Follow internal RG procedures to provide appropriate player support
Regularly monitor flagged accounts (daily weekly and monthly reviews)
Escalate complex cases to senior management
Recommend improvements to existing RG processes and workflows
Skills and Experience
Native-level or fluent Danish (spoken and written) non-negotiable
Fluency in English at a C1 level
Minimum of 1 year of experience in iGaming Customer Support
Strong communication skills with a high level of empathy
Strong attention to detail with an analytical and positive mindset
Genuine interest in RG and compliance
About the Role
Annual salary of 28K 10% performance-based bonus
Office-based role on a shift basis
Relocation support
On the job training
Birthday leave
Health insurance
Wellness allowance
Fresh daily meals at the office
Apply with your CV in English please.
*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
About Company
Owned and operated by JobMatchingPartner Limited since 2019.Registered office: Centris Business Gateway II, Level 2G,Triq is-Salib Ta' L-Imriehel, Zone 3Central Business District Birkirkara CBD 3020 MALTARecruitment Licence EA00340-2024 issued by the D.I.E.R. in MaltaCompany Reg C9358 ... View more
