Customer Service Executive Finnish Speaking
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Job Summary
Job Description
Hireroo is seeking a Customer Service Executive - Finnish Speaking on behalf of our client a leading player in the iGaming industry. This is an exciting opportunity for a dynamic and customer-focused individual to build and maintain relationships with high-value players ensuring exceptional customer satisfaction and retention.
Location: Hybrid - Malta
Responsibilities:
As a Customer Service Executive - Finnish Speaking your broad responsibilities will include but are not limited to:
Handle enhanced responsibilities in customer contact especially with VIP Responsible Gambling KYC and Escalation tasks.
Provide exceptional service to VIP customers analyzing and meeting their needs during core operational hours.
Address responsible gambling concerns in line with MGA requirements ensuring proper documentation and escalation.
Verify all received documentation per MGA standards and report suspicious activity to relevant teams.
Collaborate with all departments on compliance and complaint-related matters.
Take ownership as a key contact for the Customer Service department during shifts especially in the absence of management.
Achieve key performance metrics set by management each month.
Requirements:
Fluent/native in English and Finnish (speaking reading & writing).
Flexible and adaptable to the dynamic needs of the business.
Detail-oriented with strong prioritization and decision-making abilities.
Minimum 2 years experience in a similar role.
Able to work shifts including weekdays and weekends.
Thrive as a flexible multitasker and a collaborative team player.
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
Hybrid work-from-home package
Professional development fund
Health and Wellness allowance
About Company
We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates,offering a truly bespoke service that revolves around that perfect match.With global reach and equipped with profound industry i ... View more
