RG Executive Swedish speaking

Our client is a well established international iGaming group behind a number of globally recognised iGaming and entertainment brands. With offices across multiple jurisdictions and a growing presence in Malta they continue to expand their customer operations teams to support regulated markets and deliver a high standard of player experience.

They are currently looking for a RG Executive to join their Malta based team.

Location: Hybrid - St Julians

Responsibilities:

As a RG Executive your broad responsibilities will include but are not limited to:

Monitor player activity and identify potential responsible gaming concerns

Review player behaviour and assess risk indicators in line with internal procedures

Contact customers proactively regarding their gaming activity when required

Act as an escalation point for responsible gaming related queries

Maintain accurate records of customer interactions and actions taken

Work closely with Customer Support and Responsible Gaming teams to ensure appropriate interventions

Support compliance with regulatory and responsible gaming requirements

Liaise with internal stakeholders and external regulatory bodies when necessary

Assist with audits reporting requirements and ongoing compliance initiatives

Requirements:

Native or fluent Swedish language skills both written and spoken

Strong English communication skills

Previous experience within Responsible Gaming Customer Support Social Work Compliance or a similar customer facing role

Excellent attention to detail and ability to identify behavioural patterns

Strong judgement and decision making skills

Empathetic and professional approach when handling sensitive situations

Ability to prioritise workload and manage multiple cases effectively

Flexible and adaptable approach to changing business requirements

Whats in it for you

Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

Private health insurance

Wellness allowance

Paid parking

Development and training budget

Daily fresh food provisions

Team events and outings

Modern office environment

International career growth opportunities within a leading iGaming business