Service Excellence Team Lead
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
Benefits
- Monitor team performance and identify areas for improvement.
- Resolve team conflicts and address employee concerns.
- Hire train Coach and develop SMEs and CE Associates
- Conduct performance evaluations and provide regular feedback.
- Handle escalated customer issues and complaints.
- Help develop and implement service excellence strategies and initiatives.
- Implement process changes to enhance efficiency and customer satisfaction.
- Conduct quality assurance audits and provide feedback to the team.
- Identify and address training needs based on quality assurance findings.
- Reporting and analysis of data in your team or department
- Adhere to company policy and procedures.
- Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
- Participate in ongoing training and development programs.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Performance Measurement
- Customer Service Support
- Troubleshooting
- Customer Experience Management
- Non-Technical Support
- Collaboration & Teamwork
- Strategic Thinking
Requirements
- At least 2-3 years of team lead / people management experience
- Proven track record of success in providing expert-level guidance and support
- Excellent communication and presentation skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Amenability working as Support POC during weekend (rotation based)
Benefits
Why join Angkas
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
About Company
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