Plant support HR team leader

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

About the Role
HARMAN is undergoing a transformation within the businesses and functions that will enable us to grow ambitiously. We need to look at our people processes and technology and HR is determined to play an active role in those initiatives. To execute HARMANs strategy we must examine what we are doing today and what needs to change in organization design processes and systems so we can support the growing needs of the business.

The Capability Centre Plant Team Leader/Plant office Leader is responsible for delivering efficient compliant and technology-enabled support at the manufacturing or engineering site. The role ensures seamless execution of people processes across the employee lifecycle while leveraging digital HR platforms AI-enabled service delivery and employee self-service capabilities to enhance operational efficiency and employee experience.
You will oversee CC Plant People Advisors who manage simple to complex policy queries and drive a technology-enabled people service delivery model using Workday as the system of record and ServiceNow for case management. A core focus is enhancing service delivery through AI-driven solutions and automation.
The role partners with Plant Business Leadership People Business Partners People COEs and the wider Capability Centre of the region.

Your Team

You will report to the Regional People Capability Centre Hub Leader and play a key role in the operational management of the Plant Site/Plant Office function within the designated region. As Plant Site/Plant Office Leader you will manage and oversee a team of CC People Plant Advisors responsible for resolving employee lifecycle and policy-related queries across multiple countries ensuring consistent accurate and high-quality People leader support.

What You Will Do

• Lead day-to-day Plantrelated people operational activities supporting the employee lifecycle including DL DVO employees onboarding internal movements promotions and separations local incentive plans.
• Drive and manage employee inquiries through ServiceNow (SNOW) case management platform ensuring timely resolution and adherence to defined SLAs.
• Drive process standardization across plant people services to ensure consistency and operational efficiency.
• Promote adoption of AI-driven People service delivery models including chatbots virtual assistants and automated workflows by driving employee self-service and manager self-service.
• Identify opportunities to reduce manual interventions by leveraging automation AI-enabled knowledge bases and intelligent ticket routing within SNOW.
• Partner with People technology teams to continuously improve digital people tools and user experience.
• Coordinate DLDVO employees onboarding programs for new employees including shopfloor engineering and plant support staff.
• Manage employee documentation internal transfers promotions benefits fringe allowances and workforce changes.
• Ensure seamless offboarding processes including system updates and compliance documentation.
• Manage plant workforce administration including time and attendance tracking shift schedules leave management and overtime coordination.
• Provide payroll inputs related to shift allowances overtime and statutory deductions.
• Maintain accurate employee records and documentation aligned with internal controls and audit requirements.
• Serve as the first point of contact for employee queries and workplace concerns.
• Support employee relations matters in collaboration with Strategic People Business Partners and plant business leadership.
• Ensure compliance with labour laws statutory requirements and company people policies.
• Maintain documentation required for labour inspections internal audits regulatory and client audits.
• Ensure accurate recordkeeping and audit readiness across people processes.
• Track key people operational metrics such as headcount absenteeism attrition and case resolution metrics.

What You Need

• Strong knowledge of employee lifecycle processes policy interpretation query resolution request management GDPR or equivalent data protection policies statutory and compliance policies labour laws ISO audits regionspecific audits and union laws.
• Handson experience working with HRIS systems such as Workday and ServiceNow including exposure to AI/Chatbotenabled support.
• Bachelors degree in Human Resources Business Management or a related field.
• 78 years of progressive experience in HR operations or shared services with direct experience supporting multicountry Tier 1 or HR service delivery.
• Experience collaborating with union employees and union offices/work councils.
• Ability to drive process improvements and implement automation to enhance efficiency and employee experience.
• Strong operational excellence mindset with the ability to manage SLAs KPIs quality standards and service outcomes.
• Ability to apply best practices benchmarking and continuous improvement methodologies to strengthen Plant people service delivery.
• Proven leadership skills in coaching developing and guiding highperforming people support teams.
• Strong analytical skills with the ability to interpret data and present insights clearly.
• Excellent communication skillsconfident articulate and able to convey information effectively across diverse audiences.
• Experience engaging with senior stakeholders on escalations service insights and process recommendations.

What is Nice to Have

• Experience in managing plant people operations contractors vendor management
• Experience collaborating with plant business leaders and union staff
• Continuous Improvement certifications such as Six Sigma or LEAN Operational Excellence

What Makes You Eligible

• Be willing to travel up to 20% international travel.
• Work in our EMEA Hub office.

What We Offer

• Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• Access to HARMAN Campus Fitness Center and Cafeteria
• An inclusive and diverse work environment that fosters and encourages professional and personal development

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.