Virtual Account Management Team Lead

Are you an operational mastermind who thrives on efficiency We are looking for a Team Leader for our Virtual Account Management (VAM) department (about 8 people). This isnt just about managing a team; its about maintaining the engine that powers our partners success. You will lead a high-performing squad using data to bridge performance gaps and ensuring our operational standards arent just metbut exceeded.
 

Whats on the menu: Your Mission

• Operational Excellence: Lead the day-to-day rhythm of the VAM team. Youll ensure our partner accounts receive world-class service by optimizing workflows and removing friction.

• Data-Driven Leadership: Dive into performance dashboards to spot trends. Youll identify where we can win and implement swift corrective actions to keep the team on track.

• Drive the How: Serve as the operational North Star. Youll ensure the team masters Salesforce and internal tools maintaining the data integrity that allows us to scale.

• Performance Coaching: Its not just about targets; its about people. Youll track productivity metrics (call volumes task completion) and provide the daily direction needed to help your team hit their personal bests.

• Strategic Reporting: Keep your finger on the pulse. You will translate team activities into clear progress updates for senior management highlighting both wins and opportunities.

Qualifications :

What you bring to the table:

• Experience: 3 years in Operations Team Coordination or Customer Success. Youve led teams in high-volume fast-paced environments before.

• Process Mindset: You dont just follow a process; you own it. You thrive in structured environments and enjoy bringing order to complexity.

• Tech-Savviness: You speak Salesforce and Google Workspace fluently. You understand that clean data is the foundation of a great strategy.

• Analytical Eye: Youre comfortable navigating dashboards and can quickly pivot a teams focus based on what the numbers are telling you.

• Language Skills: You are a master communicator in both Hungarian and English.

• Grit & Reliability: You are the calm in the storm capable of managing multiple moving parts without losing sight of the goal.

Who you are:

• The Optimizer: You love finding a better faster or more organized way to get things done.

• The Pragmatist: You look at a report and immediately translate numbers into action items.

• The People Champion: You take pride in troubleshooting hurdles for your team clearing the path so they can succeed.

Additional Information :

Why foodora
 

• Be part of a fast-growing international team backed by a strong and stable corporate background.

• We support your development through thousands of online trainings via LinkedIn Learning.

• Youll receive group life accident and health insurance from your first day and after the probation period Medicare health insurance and SZÉP card benefits as well.

• We contribute to your wellbeing with access to our mental health support programme office massages and AYCM sport pass contribution.

• We regularly collect employee feedback and your voice can directly influence how we shape our workplace.

• Youll work from a modern fully equipped with everything you need (laptop phone etc.) and easily reachable from anywhere in the city - even by bike.

• We also offer extra paid leave based on our internal policies and opportunities to contribute to meaningful causes through our charity partnerships.

Remote Work :

No

Employment Type :

Full-time