Customer Service Manager (E-commerce Dropshipping)

BJ-Ecom B.V.

Job Location:

Tirana - Albania

Monthly Salary: EUR 3500 - 5000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

BJ Ecom is a fast-growing dropshipping company managing 50 Shopify stores across Europe and the US. With a team of 25 members and expanding rapidly we are focused on delivering exceptional customer experiences at scale.

Tasks

We are looking for an experienced Customer Support Manager to lead and optimize our customer service operations. You will oversee a team of 12 Customer Support agents ensure smooth daily operations and continuously improve support systems and performance.

Requirements

Proven experience managing a large customer support team (10 agents)
- Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day)
- Strong understanding of customer support KPIs and performance management
- Experience with helpdesk tools (e.g. Helpscout Reamaze etc.)
- Excellent leadership communication and problem-solving skills
- Highly organized and data-driven mindset
- Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes

Benefits

Fully remote work environment
- Opportunity to manage a large-scale CS operation
- Fast-paced growth-driven team
- Room for career growth and leadership impact

Please send your resume along with a short summary of your experience managing large customer support teams and scaling operations.