Onboarding Associate Manager
Job Location:
Makati City - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Partner Onboarding & Activation
Oversee end-to-end onboarding processes for rider-partners and driver-partners.
Ensure timely verification of documents background checks and compliance requirements.
Improve onboarding speed activation rates and partner experience.
Coordinate onboarding schedules orientations and training sessions.
Team Management
Lead coach and develop a team of onboarding associates.
Set performance targets and monitor KPIs such as activation rate turnaround time and quality.
Conduct regular performance reviews and provide coaching and feedback.
Process Improvement
Identify bottlenecks in onboarding workflows and implement improvements.
Collaborate with Operations Compliance Product and Support teams to streamline processes.
Develop and maintain SOPs and onboarding guidelines. Stakeholder Coordination
Work with regional and operations teams to support expansion and scaling initiatives.
Handle onboarding-related escalations and ensure timely resolution.
Ensure adherence to company policies and regulatory requirements. Reporting & Analytics
Track and report onboarding performance metrics and trends.
Analyze funnel performance and identify areas for improvement.
Maintain dashboards for operational visibility.
Requirements
- Bachelors degree in Business Operations Management HR or related field.
- 35 years of experience in operations onboarding customer experience or team management.
- Preferred background in operations marketplace platforms logistics startup operations or other fast-paced high-growth environments.
- Experience managing or leading teams in an operational setting.
- Strong problem-solving organizational and communication skills.
- Comfortable working in a dynamic high-volume environment.
- Proficient in Google Workspace or Microsoft Office tools.
Benefits
- Freedom of work
- Work-life balance
- Free meals and use of gym
- Opportunities for promotion
- Competitive salary
- Pay raise
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Why join Angkas
Required Experience:
Manager
About Company
Experience fast and reliable motorcycle taxi and delivery service with the number 1 ride hailing app in the Philippines. Book a ride to beat traffic, or get your things delivered on time. Download the app now.
