Principal Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)
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Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Global Standards & Customer Excellence (GSCE) organization is seeking a Principal Process Improvement to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. This role serves as a strategic owner for complex CI initiatives and builds the mechanisms that determine where the organization should focus its improvement efforts. The Principal Process Improvement evaluates training project opportunities across North America Operations validates impact and resource requirements and ensures that only the highest value Kaizens and CI programs move forward. This includes building prioritization tools aligning stakeholders on selection criteria and maintaining clear visibility into program status and results.
The XMCI team plays a vital role in governance and optimizing cross-business unit resource allocation ensuring that NA Operations stakeholder project requests are effectively managed and prioritized. Through centralized communication and coordination we facilitate seamless project execution across our network while maintaining operational efficiency at the local level. The teams scope encompasses two essential project categories: delivering a common Amazon CI culture across NA Operations and executing CI initiatives that enhance operational excellence by empowering local leadership. This dual focus allows us to drive both operational optimization and central responsibility across Amazon Stores contributing significantly to Amazons long-term commitment to cultivating a global culture of Lean Excellence.
As a Principal Process Improvement Specialist you will shape the long-term roadmap for CI trainings projects guide decision making for senior leaders and develop mechanisms that improve performance across Safety Quality People and Cost. You will partner with leaders across Operations Technology Finance and Learning to validate ROI strengthen governance routines and scale best practices. This role requires strong analytical skills high ownership and an ability to influence across teams to build a consistent and sustainable improvement culture across North America Operations.
Key job responsibilities
- Build and evolve the executive Lean capability strategy including development of advanced leadership curriculum tailored for Directors VPs and senior functional leaders across NA Ops.
- Design enterprise-level executive training experiences that translate Lean principles into strategic leadership behaviors decision making routines and organizational operating mechanisms.
- Serve as lead facilitator for executive Lean workshops and immersive learning experiences delivering high-caliber sessions for senior leaders across the organization.
- Own end to end program design including vision definition strategy development roadmapping resourcing recommendations and change management planning.
- Influence senior leaders through clear narratives executive briefs impact models and recommendations that drive alignment on priorities and tradeoffs.
- Partner with VP and Director stakeholders to identify leadership capability gaps and shape executive development interventions aligned to strategic business priorities.
- Benchmark external best practices and emerging industry trends in executive education Lean leadership and enterprise transformation to continuously evolve program content.
- Partner with technical and data teams to identify automation opportunities and integrate AI enabled tools into CI workflows reporting and validation.
- Develop success metrics and adoption mechanisms to measure training effectiveness leadership behavior change and business impact across participating organizations.
- Build facilitator standards and quality mechanisms to ensure executive training content and delivery consistently meet senior leadership expectations.
- Up to 50% travel required.
About the team
The XMCI teams mission is to be the standard for world-class continuous improvement for global logistics to support Amazons goal of becoming Earths Best Employer. We work backwards from customer needs to develop mechanisms technology and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety quality people and cost metrics within our business.
Through governance we are strategic thinkers; impactful gatekeepers; communications consultants crisis and risk managers and brand ambassadors focused on delivering communications that build the GSCE reputation from the inside out.
- Bachelors degree or equivalent
- Demonstrated experience in owning and driving the strategy and definition of Continuous Improvement with the ability to articulate and execute a clear vision for future product developments.
- 10 years of Lean Continuous Improvement experience
- Experience influencing senior executives and driving alignment across multiple organizations and stakeholders
- Demonstrated success leading large-scale cross-functional programs with measurable business impact
- Six Sigma Black Belt Certification or 6 years of managing analyzing and communicating results to senior leadership experience
- project management certification such as PMP Scrum or other Agile certification
- Experience building executive education or leadership development programs in large-scale enterprise environments
- Experience integrating automation AI or digital tools into Continuous Improvement or capability development programs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The XMCI team plays a vital role in governance and optimizing cross-business unit resource allocation ensuring that NA Operations stakeholder project requests are effectively managed and prioritized. Through centralized communication and coordination we facilitate seamless project execution across our network while maintaining operational efficiency at the local level. The teams scope encompasses two essential project categories: delivering a common Amazon CI culture across NA Operations and executing CI initiatives that enhance operational excellence by empowering local leadership. This dual focus allows us to drive both operational optimization and central responsibility across Amazon Stores contributing significantly to Amazons long-term commitment to cultivating a global culture of Lean Excellence.
As a Principal Process Improvement Specialist you will shape the long-term roadmap for CI trainings projects guide decision making for senior leaders and develop mechanisms that improve performance across Safety Quality People and Cost. You will partner with leaders across Operations Technology Finance and Learning to validate ROI strengthen governance routines and scale best practices. This role requires strong analytical skills high ownership and an ability to influence across teams to build a consistent and sustainable improvement culture across North America Operations.
Key job responsibilities
- Build and evolve the executive Lean capability strategy including development of advanced leadership curriculum tailored for Directors VPs and senior functional leaders across NA Ops.
- Design enterprise-level executive training experiences that translate Lean principles into strategic leadership behaviors decision making routines and organizational operating mechanisms.
- Serve as lead facilitator for executive Lean workshops and immersive learning experiences delivering high-caliber sessions for senior leaders across the organization.
- Own end to end program design including vision definition strategy development roadmapping resourcing recommendations and change management planning.
- Influence senior leaders through clear narratives executive briefs impact models and recommendations that drive alignment on priorities and tradeoffs.
- Partner with VP and Director stakeholders to identify leadership capability gaps and shape executive development interventions aligned to strategic business priorities.
- Benchmark external best practices and emerging industry trends in executive education Lean leadership and enterprise transformation to continuously evolve program content.
- Partner with technical and data teams to identify automation opportunities and integrate AI enabled tools into CI workflows reporting and validation.
- Develop success metrics and adoption mechanisms to measure training effectiveness leadership behavior change and business impact across participating organizations.
- Build facilitator standards and quality mechanisms to ensure executive training content and delivery consistently meet senior leadership expectations.
- Up to 50% travel required.
About the team
The XMCI teams mission is to be the standard for world-class continuous improvement for global logistics to support Amazons goal of becoming Earths Best Employer. We work backwards from customer needs to develop mechanisms technology and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety quality people and cost metrics within our business.
Through governance we are strategic thinkers; impactful gatekeepers; communications consultants crisis and risk managers and brand ambassadors focused on delivering communications that build the GSCE reputation from the inside out.
- Bachelors degree or equivalent
- Demonstrated experience in owning and driving the strategy and definition of Continuous Improvement with the ability to articulate and execute a clear vision for future product developments.
- 10 years of Lean Continuous Improvement experience
- Experience influencing senior executives and driving alignment across multiple organizations and stakeholders
- Demonstrated success leading large-scale cross-functional programs with measurable business impact
- Six Sigma Black Belt Certification or 6 years of managing analyzing and communicating results to senior leadership experience
- project management certification such as PMP Scrum or other Agile certification
- Experience building executive education or leadership development programs in large-scale enterprise environments
- Experience integrating automation AI or digital tools into Continuous Improvement or capability development programs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 118700.00 - 160300.00 USD annually
USA TX Irving - 131900.00 - 178100.00 USD annually
USA VA Arlington - 131900.00 - 178100.00 USD annually
USA WA Bellevue - 131900.00 - 178100.00 USD annually
Required Experience:
Staff IC
About Company
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