Technical Solutions Lead

Job Description

Technical Solutions Lead

Derby/ Hybrid

Full time

Why join Rolls-Royce

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering protecting and connecting people everywhere.

By joining Rolls-Royce youll have the opportunity to work on world-class solutions supported by a culture that believes individuality is our greatest strength and all perspectives experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

We are seeking a highly capable and driven Technical Solutions Lead to join the Client Services team. This role is ideal for a hands on technical specialist with a good architectural mindset and the ability to translate business needs into well designed robust technical solutions.

You will be responsible for delivering supporting and enhancing a range of workplace technologies including Microsoft 365 cloud-based services mobility platforms meeting room technologies digital signage solutions and associated support activities. The environment is high pressure with competing demands requiring strong collaboration communication and problem-solving skills.

What you will be doing:

• Develop functional requirements through client interactions and create functional and non-functional requirements specifications.
• Document and agree Use Cases along with any testing needs.
• Work closely with Architects for technical solutions and architecture design needs.
• Troubleshoots and debugs solution components.
• Develops a detailed appreciation of an industry / Solution family and its business requirements.
• Coordinate the flow and priority of technical deliverables within the solution family.

Modern Workplace & Cloud Technologies

• Deliver support and improve Microsoft 365 services including Teams SharePoint Exchange Online and related collaboration and security features.
• Participate in architectural discussions to shape technical direction ensuring solutions are resilient scalable and aligned to business needs.
• Support identityrelated integrations access management and compliance configurations (Intune MDM conditional access governance).
• Engage effectively with business stakeholders to translate requirements into practical solutions.

Meeting Rooms & AV Technology

• Deploy support and maintain meetingroom systems including Teams Meeting Rooms and equipment from Poly Logitech Cisco Neat and Microsoftcertified devices.
• Troubleshoot AV incidents quickly and efficiently to minimise disruption in critical meeting environments.
• Support lifecycle management for room technology including upgrades and new solution rollouts.

Mobility & Device Management

• Configure and support mobile device management platforms such as Intune MDM Blackberry UEM and other enterprise MDM tools.
• Implement and maintain mobility policies device compliance and secure access configurations.
• Provide expert support across mobile hardware and OS platforms.

Digital Signage

• Support digital signage solutions such as Appspace including player configuration content publishing and governance.
• Assist business teams in deploying and maintaining dynamic content across signage endpoints.

General Technical Support

• Act as an escalation point for workplacetechnology support tickets covering M365 AV mobility signage and related platforms.
• Work collaboratively with colleagues to resolve issues improve processes and increase system reliability.
• Participate in rootcause analysis continuous improvement and documentation activities.

Preferred requirements:

• Strong hands-on experience with Microsoft 365 technologies and cloud-based collaboration services.
• Good understanding of modern workplace architecture principles.
• Experience with Teams Meeting Rooms and multi-vendor AV ecosystems.
• Practical experience with enterprise mobility management tools including Intune and Blackberry.
• Familiarity with digital signage platforms (Appspace or similar).
• Excellent stakeholder communication and ability to explain technical concepts clearly.
• A proactive flexible team-oriented mindset with strong ownership and personal drive.

Regional Benefits

• Generous Annual Leave
• Retirement Savings through the Rolls-Royce Retirement Savings Trust
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
• Group Income Protection provides an income in the event that you are unable to work due to illness or injury
• Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future together. Buy one share get one free! Rolls-Royce Your Shares: Matched
• Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing competitive resilient and growing company. Join us and it can be your future vision too.

Rolls-Royce are committed to being a respectful inclusive and non-discriminatory workplace where individuality is valued diverse perspectives fuel innovation and everyone can thrive.

Please be aware that the priority will be given to employees identified as being athigh risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but isanticipatedto

This job is advertised at the grades shown and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.

It is advised that you inform your current manager of your application for this role.

Grade: Level C

Closing Date:25.05.26

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