Technical Team Leader (Application Support)

Position Description:

At CGI youll play a pivotal role in ensuring the stability security and continuous improvement of business-critical application services that help our client a major Public Sector body achieve their strategic goals. As a Technical Team Lead (Applications) youll take ownership of a complex application estate guiding teams through operational challenges driving service excellence and shaping technical roadmaps that deliver long-term value. Working within a collaborative and supportive environment youll have the opportunity to influence key decisions mentor technical professionals and lead innovation across application support and service delivery helping clients navigate change while delivering measurable business outcomes.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
This role will be working on client and CGI sites in Glasgow.

Your future duties and responsibilities:

In this role you will provide hands-on technical leadership across a diverse enterprise application landscape taking ownership of application stability security performance and lifecycle management. Acting as the technical authority for a portfolio of business-critical services you will lead the resolution of complex incidents oversee change and release activity manage technical risks and ensure applications remain resilient supportable and aligned to client objectives.
You will lead and develop a team of support professionals while coordinating closely with offshore colleagues vendors and client stakeholders to deliver a seamless service. Alongside operational responsibilities youll drive continuous improvement initiatives strengthen technical governance enhance documentation standards and contribute to service innovation. This is an opportunity to combine deep technical expertise with leadership helping shape the future direction of application support services while making a tangible impact for our clients.
Key responsibilities:
Lead & Govern application support teams across onshore and offshore resources
Own & Oversee the full application stack including configuration code middleware databases and integrations
Resolve & Recover major incidents and complex technical issues impacting business services
Design & Deliver technical changes releases and project implementations
Manage & Mitigate vulnerabilities technical debt lifecycle risks and application currency
Coach & Develop team members through mentoring performance management and capability building
Collaborate & Influence client stakeholders suppliers and technical teams to achieve service outcomes
Maintain & Improve technical documentation operational procedures and governance controls
Monitor & Enhance service performance through reporting analysis and continuous improvement initiatives
Support & Contribute to bids proposals and technical solution development where required

Required qualifications to be successful in this role:

To succeed in this role youll bring strong experience leading application support or technical service delivery teams within enterprise or managed service environments. You will have a broad understanding of application architecture and full-stack support combined with proven leadership capabilities stakeholder management skills and experience operating within ITIL-aligned environments. You should be comfortable balancing hands-on technical involvement with people leadership service improvement and strategic planning.
Essential qualifications and experience:
Proven experience leading application support application administration or technical service delivery teams
Experience managing and developing technical staff including coaching performance management and objective setting
Strong understanding of full application stack ownership across applications middleware databases integrations and supporting technologies
Experience supporting vendor on-premise SaaS and internally developed applications
Working knowledge of SQL T-SQL C# .NET Java and JavaScript environments
Strong understanding of Incident Problem Change Release and Vulnerability Management processes
Experience leading major incident resolution and implementing technical changes within controlled environments
Ability to assess and manage technical risks dependencies and service impacts
Experience working with client stakeholders third-party suppliers and vendor support teams
Strong documentation governance and operational process management skills
Excellent communication planning prioritisation and organisational abilities
ITIL certification or demonstrable experience working within ITIL-aligned service environments
Desirable experience
Experience supporting bids proposals RFP responses or commercial estimates
Knowledge of application monitoring automation scripting or service improvement tooling
Experience managing application lifecycle planning application currency and end-of-life strategies
Experience supporting regulated high-availability or mission-critical environments
#LI-SF2

Skills:

• Application Management
• Applications Administration
• Change Management
• Communication
• Incident Management
• ITIL
• Leadership
• Problem Management
• Service Level Management (SLM)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.