Senior Customer Solutions Manager, Global Financial Services CSM
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Are you customer obsessed fluent in cloud and AI and ready to help the worlds most
sophisticated financial institutions build at unbelievable scale If so we want to talk to you.
Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services this highly visible role you will guide technically advanced AWS customers from leading banks and insurance companies to capital markets leaders and fintech innovators along their multi-year journey to cloud and AI adoption.
You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales Support Solutions Architecture and Professional Services you will translate strategic account initiatives into executable actions always working backwards from the customers key milestones
Key job responsibilities
What Youll Do
You are encouraged to think big invent and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Value Realization: You identify and accelerate the customers realization of value throughout the cloud adoption lifecycle through the introduction of AWS services AWS partner solutions AWS best practices and other innovations.
Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds experience-based accelerators training partners and other mechanisms.
Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework cloud center of excellence communities of practice and other frameworks.
You Will Also:
Define opportunities and understand business and technical risks strategic to the customers cloud journey including large-scale migrations data & analytics digital innovation and high-performance computing
Influence technical and business stakeholders pre- and post-sales driving alignment on cloud adoption and migration strategies
Serve as the customers cloud journey coach and the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams
Interface with customer and AWS leadership to plan and support major workload migrations and AI adoption programs
Evangelize AWS services and influence customers to adopt innovative solutions that transform their business
A day in the life
As a Senior CSM in Global Financial Services you will balance your time between direct customer engagement cross-functional internal collaboration and strategic planning. No two days are exactly the same and thats what makes this role so rewarding.
On any given day you might be:
Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
Running an Executive Briefing Session to align leadership on cloud business outcomes
Creating and managing a complex business and technology initiative program navigating risks roadblocks and constraints with precision
Coaching a customers cloud center of excellence through an operational readiness review
Translating customer intelligence into actionable feedback for AWS product and engineering teams
Packaging reusable best practice assets for the broader CSM community to amplify impact at scale
About the team
Global Financial Services CSMs are trusted advisors who apply deep experience and industry thought leadership to help some of the worlds most complex and regulated organizations realize the transformative value of building in the cloud. Our team is guided by five core tenets:
Customer Influence
CSMs build relationships needed to understand customers their business context and strategic goals proactively guiding and mitigating risks in their cloud journey
Focus on Excellence
We leverage the knowledge and expertise of our team in support of customer delivery and celebrate the enhanced impact of bringing the best of AWS and partners together.
Overcome Complexity through Agility
CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early.
Have Impact and Grow
We take intentional actions to support each other. We bring our authentic selves celebrate diverse perspectives and ensure growth opportunities are available to all.
Guided by Facts and Data
We rely on fact-based results and data contextualized through our expertise to inform priorities and influence AWS services and industry solution opportunities
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- AWS Cloud Practitioner certification (or higher) and/or equivalent cloud provider certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
sophisticated financial institutions build at unbelievable scale If so we want to talk to you.
Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services this highly visible role you will guide technically advanced AWS customers from leading banks and insurance companies to capital markets leaders and fintech innovators along their multi-year journey to cloud and AI adoption.
You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales Support Solutions Architecture and Professional Services you will translate strategic account initiatives into executable actions always working backwards from the customers key milestones
Key job responsibilities
What Youll Do
You are encouraged to think big invent and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Value Realization: You identify and accelerate the customers realization of value throughout the cloud adoption lifecycle through the introduction of AWS services AWS partner solutions AWS best practices and other innovations.
Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds experience-based accelerators training partners and other mechanisms.
Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework cloud center of excellence communities of practice and other frameworks.
You Will Also:
Define opportunities and understand business and technical risks strategic to the customers cloud journey including large-scale migrations data & analytics digital innovation and high-performance computing
Influence technical and business stakeholders pre- and post-sales driving alignment on cloud adoption and migration strategies
Serve as the customers cloud journey coach and the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams
Interface with customer and AWS leadership to plan and support major workload migrations and AI adoption programs
Evangelize AWS services and influence customers to adopt innovative solutions that transform their business
A day in the life
As a Senior CSM in Global Financial Services you will balance your time between direct customer engagement cross-functional internal collaboration and strategic planning. No two days are exactly the same and thats what makes this role so rewarding.
On any given day you might be:
Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
Running an Executive Briefing Session to align leadership on cloud business outcomes
Creating and managing a complex business and technology initiative program navigating risks roadblocks and constraints with precision
Coaching a customers cloud center of excellence through an operational readiness review
Translating customer intelligence into actionable feedback for AWS product and engineering teams
Packaging reusable best practice assets for the broader CSM community to amplify impact at scale
About the team
Global Financial Services CSMs are trusted advisors who apply deep experience and industry thought leadership to help some of the worlds most complex and regulated organizations realize the transformative value of building in the cloud. Our team is guided by five core tenets:
Customer Influence
CSMs build relationships needed to understand customers their business context and strategic goals proactively guiding and mitigating risks in their cloud journey
Focus on Excellence
We leverage the knowledge and expertise of our team in support of customer delivery and celebrate the enhanced impact of bringing the best of AWS and partners together.
Overcome Complexity through Agility
CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early.
Have Impact and Grow
We take intentional actions to support each other. We bring our authentic selves celebrate diverse perspectives and ensure growth opportunities are available to all.
Guided by Facts and Data
We rely on fact-based results and data contextualized through our expertise to inform priorities and influence AWS services and industry solution opportunities
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- AWS Cloud Practitioner certification (or higher) and/or equivalent cloud provider certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 169000.00 - 228600.00 USD annually
Required Experience:
Manager
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