Product Support Manager
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Job Summary
Were looking for a Product Support Manager to join our Health Support organization at Oracle.
The Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle.
In this role youll work closely with our customers providing post-sales support and helping resolve both non-technical and product-related issues. Youll also act as a key point of contact making sure customer needs are understood and addressed while collaborating with internal teams on more complex situations.
As a manager youll lead a team responsible for service request investigations incident resolution and application maintenance. The role is focused on building a strong well-organised team that delivers consistent high-quality support.
What youll be doing:
Managing and supporting a team handling customer service requests and incidents
Ensuring all support work is properly tracked and prioritised
Ensuring that issues are addressed quickly minimising downtime and improving the user experience.
Maintaining quality standards and meeting SLAs
Acting as an escalation point for complex issues
Reviewing team performance and guiding them towards clear objectives
Taking part in an on-call rotation when needed
Implement strategies and processes to anticipate risks and manage them proactively to avoid service disruptions
Additional details:
Based in our Bucharest office (5 days/week)
Some travel required (up to 20%)
Qualifications
Career Level - M2
Required Experience:
Manager
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
