Level 1 Technical Support Agent – Europe (On-site | Relocation Required | Local Language Mandatory)

As a Level 1 Technical Support Agent you will be the first point of contact for technical support in the vehicle repair process supporting local dealer networks within a specific European country.

• Provide first-level support to repairers (dealerships/workshops)
• Communicate directly with repairers in their local language
• Identify and understand technical issues encountered on vehicles
• Ensure that all recommended diagnostic steps and procedures are followed
• Provide solutions when available or guide repairers toward resolution
• Escalate complex cases to Level 2 support when needed
• Work in line with established technical assistance processes and standards

Your goal is to resolve technical incidents as quickly as possible and at the lowest cost ensuring high-quality support for the network.

Work Setup (Important)

• The role is assigned to one specific country: Germany / Italy / Spain / United Kingdom
• Activity is performed on-site within client infrastructure in that country
• Relocation to the assigned country is required
• No cross-country travel is involved

Key Responsibilities

• Manage and track support cases using internal systems (PAMIR)
• Ensure full traceability of each case
• Respect service level agreements (SLAs) and response times
• Handle an average of 10 tickets per day
• Ensure timely resolution according to standard lead times

Qualifications :

Technical Requirements:

• Experience in aftersales automotive and technical diagnostics
• Strong understanding of vehicle systems and components
• Familiarity with OTA (Over-the-Air) updates and software-related issues
• Ability to analyze technical problems and provide structured solutions
• Ability to clearly explain technical topics (written & verbal)

Soft Skills:

• Result-oriented and well-organized
• Strong communication skills (written and spoken)
• Customer-focused mindset
• Attention to detail and problem-solving attitude

Languages

Mandatory: Fluent in the local language of the assigned country
(German / Italian / Spanish / English)

Contract:

• Initial contract: 6 months
• Possibility to extend up to 24 months depending on project visibility

Collaboration:

• Open to B2B collaboration as well as standard employment

Please specify in your application the country you are applying for.

Additional Information :

Our world is dynamic full of opportunities and our clients and colleagues constantly inspire us. However we know that performance and engagement also depend on a healthy work environment that values people and their well-being.

Thats why we have created a benefits package designed to make your life more comfortable in our team where you can feel supported and appreciated.

Heres what we offer:

• Meal vouchers 
• Easter and Christmas gift vouchers (discretionary): During the holidays you will receive gift vouchers on a separate card helping you enjoy shopping and surprise your loved ones with beautiful presents.
• Private clinic medical subscription: With the medical subscription we provide you can ensure that your health is taken care of efficiently and comfortably.
• Discounts at partner dental clinics: Take advantage of discounts at our partner dental clinics to maintain your oral health at a more affordable price.
• Internal Courses: LinkedIn Learning and other internal tools
• Referral bonuses: We offer you attractive bonuses for recommending talented new colleagues.
• Christmas party: An annual tradition that we look forward to where we reconnect and enjoy together in a festive atmosphere!

Other benefits according to legal provisions:

• Reimbursement for glasses.
• Reimbursement for business travel.

Lets shape the future together!

Remote Work :

No

Employment Type :

Full-time