Test Center Manager (Phoenix, AZ)

Pearson

Job Location:

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Pearson VUE () is the global leader in computer-based testingfor informationtechnology academic government and professional testing programsaround theworld.

Pearson VUE provides a full suite of services from test development todata management anddelivers exams through the worlds most comprehensive andsecure networkof test centers in more than 180 countrieswhere we validate the skillsand knowledgeof millions of individuals every year.

Pearson VUE offers a great environmentto startor grow your career;we are now hiring for aTest Center Manager to join our team based inPhoenix AZ (10835 North 25Th Ave.)

Pearson VUE is a business of Pearson the worlds leading learning company with global-reach andmarket-leading businesses. Pearson is listed on both the London and New Yorkstock exchanges(UK: PSON; NYSE: PSO).

Starting pay is $19.00 per hour.

This position is benefits eligible effective on your hire date. For more information you may visit Dental Vision Life Short-Term Disability and Voluntary Long-Term Disability benefits.

Paid holidays vacation sick and personal days per the NCS Pearson policies.

401(k) Retirement Plan with employer match.

Employee Stock Purchase Plan (bi-annual enrollment).

Tuition Reimbursement.

Company-paid life insurance and business travel insurance benefits.

Schedule Requirements

Our ideal candidate demonstrates flexibility and teamwork.
This position is benefit eligible.
Ability to work30-40 hours per week with an expectation to work more hours as must be available to work various shifts between the hoursof7am to 8 pm variousshifts as scheduled any day Monday through Saturday.
Ability to work approximately2 - 4Saturdays per shifts would be infrequent but apossibilityif the need arises.
Available to address operational problems when not at test center.

Responsibilities

Expand your career at Pearson VUE in our entry level Test Center Manager position forour Phoenix AZ location. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators provide job coaching and fair performance appraisals to current employees.

60% of daily tasks are Test Administrator responsibilities:

Arrive on time for all scheduled shifts.
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees verifies identification and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with lighthousekeeping duties.
Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains develops and coaches staff.
First contact for facility issues.
Ability to multi-task.
Minimum of one year customer service experience preferred.
One year supervision experience in customer service preferred.
High school diploma or equivalent is required.
Bachelors degree or equivalent businessexperience preferred.
Team leading and training skills and exposure to a testing environment are stronglypreferred.
Strong communication and customer service skills are a must delivered with focusedattentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
Intermediate experience in Microsoft Office Suite Windows applications Internet andemail.
Ability to operate a computer and telephone.
Must be able to work in a quiet focused environment and hear words spoken in softvoices.
Ability tolift upto occasion.
Must have the ability to stand for extended periodsof time while escorting candidates back and forth up to 50-100 times per scheduled shiftto and from the testing room.
Must have the ability to sit for long periods of time.
Must beable to bend stoop and lift from a stooped position.
Must be able to see small details at a distance.
Ability to see names clearly onIDcardsand the computer screen.

Qualifications

Minimum of 1-year customer service experience preferred.

One year of supervision experience in customer service is preferred.

A high school diploma or equivalent is required. Bachelors degree or equivalent business experience preferred.
Team leading training skills and exposure to a testing environment are strongly preferred.
Strong communication and customer service skills must be delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks promptly and efficiently and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite Windows applications Internet and email.
Ability to operate a computer fax and telephone.

Must be able to work in a quiet focused environment and hear spoken words in soft voices.
Ability to lift up to 20 lbs. on occasion.Must be able to sit for long periods of time and escort candidates to and from the testing room. Must be able to bend stoop & lift from a stooped position.
You must be able to see small details at a distance and see names clearly on ID cards and the computer screen.

Required Experience:

Manager

DescriptionPearson VUE () is the global leader in computer-based testingfor informationtechnology academic government and professional testing programsaround theworld.Pearson VUE provides a full suite of services from test development todata management anddelivers exams through the worlds most compr...

Apply Now

About Company

Pearson

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click