Team Lead, Operations

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun

Key job responsibilities
Essential Functions

Defining building and executing the delivery process from delivery station to customer address

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Engage closely with the delivery team including associates developing and maintaining a highly motivated and performance driven team.

Continuously improve the delivery process and attain a sustained level of delivery performance through process and training improvements. Initiates improvements to enhance quality standards reduce waste and eliminate unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve performance

Implement the formal process control and process improvement mechanisms such as Kai zen.

A day in the life
A day in the life
Strong leadership capabilities and people management skills - Ability to work under pressure situations

Ability to work in ambiguous situations

Good communication skills. Ability to communicate and explain to individuals & the team what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.

Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.

High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.

Analytical Skills: Effectively analyse and interpret information identifying & validating the key facts including reviewing alternatives to determine advantages and associated risks.

- 1 years of customer-facing environment warehousing logistics or manufacturing experience
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Bachelors degree
- Experience with Excel

- Experience in customer-facing environment warehousing logistics or manufacturing

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